“O hotel em si era bom, o serviço era terrível. Foi-nos dito no check-in que o quarto seria limpo em dias alternados. No primeiro dia em que deveriam vir, ninguém apareceu. Ligamos e mandaram alguém, mas deixaram o lixo e não fizeram nada além de arrumar a cama e deixar toalhas limpas. No dia seguinte, eles deveriam limpar, novamente ninguém apareceu. Ligamos e ninguém veio dessa vez. Fomos informados de que os quartos são limpos apenas mediante pedido. Solicitamos que o quarto fosse limpo todos os dias e fomos informados de que nos colocaram na lista. No dia seguinte, ainda ninguém veio. Ligamos novamente e eles nos disseram que os quartos são limpos todos os dias. Cada pessoa na recepção nos deu uma história diferente e o quarto só foi limpo uma vez em 6 dias depois que reclamamos. O lixo nunca foi esvaziado uma vez. Definitivamente não recomendo.”

“As much as I would like to leave a good review, I cannot. Check-in was quick and easy, and the gentleman at the front desk was super nice. He presented us with our room key, and we proceeded to our room. When entering the room it was extremely hot, as if the heat was on; though it was not. My sister started to spray everything down with Lysol (seeing as though COVID is still going) and noticed that there were specks or dirt on her bed along with strands of hair. We made our way back to the front desk where we spoke with a young lady who was there with the gentleman who initially checked us in. We explained our issue, and she swapped us to another room. My sister and I made our way to our new room (327), where we entered and started to check everything out. I was highly disappointed. Between the stains on my pillows, my bed skirt, and then the coffee pot, and ice bucket being in the bathroom; I was ready to leave!!!! I called down to the front desk spoke to the young lady (not sure if it was the same young lady who moved us already or not) and was told that there were no more rooms available. I hung up and called nine other hotels that were in the area. No one had any rooms available, as we were told that there was a college graduation that had all their rooms booked. My sister and I went downstairs and asked for extra towels and sheets so that we could try to figure something out. A gentleman brought some up, and my sister helped me change the sheets on my bed. I placed the pillows on the floor and just used the towels as something to lay my head on when sleeping. I stay at plenty of Marriotts throughout the country, but being at this Marriott was very uncomfortable, and I just wasn’t happy with cleanliness of the rooms at all. It’s not at all how I expected to spend my Mother’s Day weekend, that my children and niece planned for my sister and I. I wouldn’t recommend staying here at all.”