“We checked into the hotel on a Friday the young lady( Patricia) at the was very nice and informative.Room was nice.On Monday we requested our room to be cleaned since we only got clean towels the rest of the days . We went out fir the day and upon arrival back to our room we found the bed linen andbathroom rug had not been changed. I call the front desk and spoke with Me. Patricia and she stated she would send housekeeping a message and she apologized for the poor service. On Tuesday morning I went down to speak with a manager and was told by the gentleman at the desk he couldn't find her. So i waited about 10 minutes and no manager came. He went to look for her twice but still stated he couldn't find her. He told me she was acting GM so I asked him tohave her call me. I had to call twice to get her to finally call me. I explained to her what happen and she told me my room wasn't to be cleaned until Tuesday.I explained to her it would make a lot of sense if I requested my room to be cleaned they would change my sheets and bathroom rug and not wait until Wednesday to do it. She told me I should have made it clear that I wanted my sheets and bathroom rug changed. She asked what she could do to make it right. I told her to credit my room and her exact words was" NO WE DON'T DO THAT". There was so much that was wrong about that. With management like that in place itgives your Hotel a bad reputation and more not to recommend this Hotel to friends or family. THIS IS NOT THE QUALITY MARRIOTT HOTEL BUILT THEIR REPUTATION ON at least I hope not.”

“As much as I would like to leave a good review, I cannot. Check-in was quick and easy, and the gentleman at the front desk was super nice. He presented us with our room key, and we proceeded to our room. When entering the room it was extremely hot, as if the heat was on; though it was not. My sister started to spray everything down with Lysol (seeing as though COVID is still going) and noticed that there were specks or dirt on her bed along with strands of hair. We made our way back to the front desk where we spoke with a young lady who was there with the gentleman who initially checked us in. We explained our issue, and she swapped us to another room. My sister and I made our way to our new room (327), where we entered and started to check everything out. I was highly disappointed. Between the stains on my pillows, my bed skirt, and then the coffee pot, and ice bucket being in the bathroom; I was ready to leave!!!! I called down to the front desk spoke to the young lady (not sure if it was the same young lady who moved us already or not) and was told that there were no more rooms available. I hung up and called nine other hotels that were in the area. No one had any rooms available, as we were told that there was a college graduation that had all their rooms booked. My sister and I went downstairs and asked for extra towels and sheets so that we could try to figure something out. A gentleman brought some up, and my sister helped me change the sheets on my bed. I placed the pillows on the floor and just used the towels as something to lay my head on when sleeping. I stay at plenty of Marriotts throughout the country, but being at this Marriott was very uncomfortable, and I just wasn’t happy with cleanliness of the rooms at all. It’s not at all how I expected to spend my Mother’s Day weekend, that my children and niece planned for my sister and I. I wouldn’t recommend staying here at all.”