The Gunter Hotel San Antonio Riverwalk
205 East Houston Street, Near River Walk, Near Alamo, Near San Antonio River, San Antonio, TX 78205, United States
Rating
4
Certificate of Excellence
2018
Price Level
$$
Rooms
322
Pets
Yes
25
Dec
The Gunter Hotel San Antonio Riverwalk, San Antonio
The Gunter Hotel San Antonio Riverwalk
Sheraton Gunter Hotel San Antonio is in downtown San Antonio and is across the street from the San Antonio River Walk. WiFi is available in all areas and charges are applicable. Bright classically-decorated guest rooms are furnished with a flat-screen TV with cable channels. A desk with an ergonomic chair provides productive work space. Guests can begin the day with a morning workout in the fitness centre or take a refreshing swim in the heated pool. For banquets and conferences Gunter Hotel offers over 20000 square-feet of meeting space. A unique 1920’s style barber shop is also available on-site Market on Houston serves traditional American cuisine including a lunchtime pasta buffet. Bar 414 serves cocktails and hors d'oeuvres and features a weekday happy hour. Henry B. Gonzalez Convention Center is less than a mile from the hotel. Majestic Theatre is across the street.
Price & Availability
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Overall
Very Good
4
912 reviews
5
526
4
314
3
147
2
95
1
61
Customers Review
Location 4.8
Cleanliness 4.1
Comfort 4
Neighborhood 4.6
Amenities 3.9
Condition 3.9
Recomendation 87.5%
“I stayed at this location for 4 weeks (Mon - Fri, not weekends except 7/4/20) starting 6/30/20. Wk 1: I discovered damage to my rental vehicle, including a dent and yellow paint (the same as the poles in the parking area) on the driver side, BUT no one from valet ever said anything. However, Management was great and promised to resolve the issue with Enterprise. Wk 2: My room was upgraded (I was Platinum Elite anyway) to a double room with a parlor. The room had a bad gnat problem, so I was given cups of vinegar to help. Wk 3: My room was upgraded again, but I found the sheets to be disgusting and covered in hair when I pulled back the covers (very nice, thick, luxurious blanket though). Someone came up to change out my bedding, and I requested maintenance for the following day as the sink handle was broken (could not turn on hot water) and the drain was blocked. I got maintenance 2 days later on Wednesday after I went down to the front desk and made a THIRD request face-to-face. Wk 4: no upgrade this time ☹. My room was fine except the hair-covered robe hanging in the closet (🤢) and broken ironing board. I received a call at around 11:45 pm on Thursday night from the front desk (Michael) saying I took my keys because valet couldn't find them. I said I left the keys in the car. I got back in bed and then got up a little while later because it dawned on me - YOU DROPPED YOUR CAR OFF WITH VALET AT 6:15 PM! So, why are they calling almost 6 hours later in the middle of the night? I asked Michael this very question and he started explaining how new cars are push to start and require the key to remain in the car.... That wasn't my question, Michael. I asked again, and he said he did not know as 1) valet is a different department, 2) it happened on a different shift, and 3) I could come down and talk to valet staff about it myself. I reminded him that my questions required just BASIC customer service, and I was NOT leaving my room that late at night. He said he'd ask. I hung up but called back for the manager's name and email address. He called me back only to apologize and say it was the wrong valet ticket number and car, and my car was fine. 🙄 To end a long story, I am VERY unhappy with the overall service and culmination of events. I have already reserved my next 4 weeks (starting 8/3/20), and I will NOT be at Sheraton Gunter. 😡”
— rasha white
“We arrived Friday evening and was greeted with smiles and great customer service. Once we stepped off the elevators to our room (8th floor), it immediately seemed as if we were in a different place. The hallways were dimly lit and had a sort of wet/mildew smell. Once we arrived to our rooms the stretch worsened. We ended up calling the front desk after discovering one of the beds were damp with dirty linen and the shower leaked. We were quickly given a different room. For the price of the rooms I expected much better. We only stayed one night and received a discount due to my employer. I wouldn’t stay beyond one night and there’s no way I’d pay full price. The location is great because you’re a few mins walking distance from the river walk but the hotel could use some renovations. The lobby looks very nice but the rest of the hotel could use an upgrade.”
— The jay jay And gigi show
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