The Gunter Hotel San Antonio Riverwalk

Jeremy Northrop

Oct 20, 2020

3

Nice clean room, historic atmosphere. Market on Houston restaurant on the main floor is temporarily closed, along with the shoe shine and Barber 💈. Being a historic building there is a musty/mildew smell in the halls. Valet parking is the most expensive in the city at this location, currently $37 a night. The room with King bed had a large desk with small refrigerator. Room cleaning is only done once a week. Temperature control in the room was slow to achieve, another benefit of an old building. Hot showers can be had if you are willing to run the water and wait 3-5 minutes.

The jay jay And gigi show

Sep 20, 2020

3

We arrived Friday evening and was greeted with smiles and great customer service. Once we stepped off the elevators to our room (8th floor), it immediately seemed as if we were in a different place. The hallways were dimly lit and had a sort of wet/mildew smell. Once we arrived to our rooms the stretch worsened. We ended up calling the front desk after discovering one of the beds were damp with dirty linen and the shower leaked. We were quickly given a different room. For the price of the rooms I expected much better. We only stayed one night and received a discount due to my employer. I wouldn’t stay beyond one night and there’s no way I’d pay full price. The location is great because you’re a few mins walking distance from the river walk but the hotel could use some renovations. The lobby looks very nice but the rest of the hotel could use an upgrade.

Doris Grandison

Sep 06, 2020

2

The woman at the front desk was neither friendly, nor helpful. The guy next to her was way better helping the other guests. The rooms could definitely use an upgrade. If you want a view, do your research. Mine was awful. The water wasn't hot enough and the water pressure really low. The pool is really small. Overall it was clean though and the location is great. Not sure what the heck was going on with the smoke alarm! The worst thing was, there's no coffee maker or coffee in the lobby! They said you can request one . I did when I first arrived. Nothing. The next morning I called the front desk. I was told they don't come in until 8:30, but there's a Starbucks across the street. At checkout, I still did not have a coffee maker!

Heather Johanning

Aug 19, 2020

4

Initially, had some issues when I booked my room. However, the manager wrote me a hand written note apologizing for that. The room was very nice! Bed was comfortable. Staff were very polite. I very much enjoyed my stay. Location is great as well!

rasha white

Jul 24, 2020

2

I stayed at this location for 4 weeks (Mon - Fri, not weekends except 7/4/20) starting 6/30/20. Wk 1: I discovered damage to my rental vehicle, including a dent and yellow paint (the same as the poles in the parking area) on the driver side, BUT no one from valet ever said anything. However, Management was great and promised to resolve the issue with Enterprise. Wk 2: My room was upgraded (I was Platinum Elite anyway) to a double room with a parlor. The room had a bad gnat problem, so I was given cups of vinegar to help. Wk 3: My room was upgraded again, but I found the sheets to be disgusting and covered in hair when I pulled back the covers (very nice, thick, luxurious blanket though). Someone came up to change out my bedding, and I requested maintenance for the following day as the sink handle was broken (could not turn on hot water) and the drain was blocked. I got maintenance 2 days later on Wednesday after I went down to the front desk and made a THIRD request face-to-face. Wk 4: no upgrade this time ☹. My room was fine except the hair-covered robe hanging in the closet (🤢) and broken ironing board. I received a call at around 11:45 pm on Thursday night from the front desk (Michael) saying I took my keys because valet couldn't find them. I said I left the keys in the car. I got back in bed and then got up a little while later because it dawned on me - YOU DROPPED YOUR CAR OFF WITH VALET AT 6:15 PM! So, why are they calling almost 6 hours later in the middle of the night? I asked Michael this very question and he started explaining how new cars are push to start and require the key to remain in the car.... That wasn't my question, Michael. I asked again, and he said he did not know as 1) valet is a different department, 2) it happened on a different shift, and 3) I could come down and talk to valet staff about it myself. I reminded him that my questions required just BASIC customer service, and I was NOT leaving my room that late at night. He said he'd ask. I hung up but called back for the manager's name and email address. He called me back only to apologize and say it was the wrong valet ticket number and car, and my car was fine. 🙄 To end a long story, I am VERY unhappy with the overall service and culmination of events. I have already reserved my next 4 weeks (starting 8/3/20), and I will NOT be at Sheraton Gunter. 😡

Kschmidtbauer

Nice lobby but everything beyond that was beyond disappointing

2

From the frayed carpet and peeling wallpaper to the lunchroom quality âpepperoni flatbreadâ to the wine that didnât even come with an opener, I was SO beyond disappointed with my stay here. I...

worktravel8000

Staff is amazing!

5

I planned a large conference for our company. The staff is incredibly helpful and professional. A big THANK YOU to Sandra Soto, Liz Fernandez, Armando Martinez, Horacio Guerra, and Porfirio Lopez...

jsthouston

Short Visit

3

Had not stayed at this hotel recently and found our room better than expected but don't like what they have done with the lobby. Room was comfortable, quite and everything worked. Bathroom was fine...

O3127KJsophiaa

Great experience

5

I stayed at your property 11/13 on a whim greeted by friendly valet staff, was checked in by a very friendly agent, Alejandra into a clean and spacious room on a high floor.The next morning I met...

268traceyb

Over charged. Awful customer service.

1

They charged us for 4 days parking and we didnât park with them at all. Spent 2 hours on hold trying to get my refund. When refund came through, they gave me 3 days refunded not 4. Wasted so much...

Vintage R

Wait for the refurbishment

3

Visited about a decade ago, and it was a magical place. The ensuing years have not been kind to the once grand place. The good news is that we were told it will be refurbished in the near future...

AlmostFamousRocker

Fluffing the lobby does not make this hotel a good one!

1

The hotel is overpriced, and parking is outrageous. The bar was too cold to sit and drink and the music was loud and awful! Forget about eating at their cafe...disasterous! We had a matter that...

Genellem78

Rooms dusty with outdated bathrooms (maybe why they arenât pictured)

2

If you are fidgety when it comes to grime (like I am), this is not the location for you. I couldnât tell if the ring around the toilet was due to the age of the toilet or what. I went to plug my...

309wendyg

Great - Unless you want to sleep in!

2

Spent a night for a ladies' night out. The location is great, the rooms were good, and the pool, bar and lounge areas gave nice options for hanging out on site, aside from the room. However - and...

The Gunter Hotel San Antonio Riverwalk, San Antonio

The Gunter Hotel San Antonio Riverwalk

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The Gunter Hotel San Antonio Riverwalk, San Antonio

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