“We tried to stay here, we checked in and then right back out. We always do a mattress check, because we all saw that 60 minutes documentary. Well. We found bugs, plural. Nested in the mattress. They were alive and kicking. We showed the attendant on site, ans they stated the manager would have to issue the refund. Weeks went by and nothing had to call 4 more times to get a manager, and 3 weeks later we had the refund. The thing is, the onsite attendant did not seemed surprised by the photos and did not seem shocked... 😑 Wanted to warn everyone as i wish I had known, the reviews looked fine. And we had to drive home 4+ hours instead of staying the night. Also, black build up on the mattress”

“After being a Hilton Rewards member for many years and booking with Hilton 90% of the time i travel, i am quite disappointed that the handicap accessible room i have booked for tonight does NOT have the bathtub bench installed. Since i am a double above the knee amputee, a shower bench (not chair) is necessary for bathing when i do not have a roll in shower. So i asked at the front desk to have maintenance come to our room to install the bench (that was sitting against the wall in the bathroom) only to find out “we don’t have maintenance on the weekends”!!??!! Do you have guests on the weekend? Is there something magical about your establishment that nothing breaks or requires maintenance on the weekends??? The front desk clerk was very nice and apologetic so i can’t blame her for what is clearly managements failings…Do better Hilton!! If managers can’t find someone to work maintenance on the weekends, i suggest u get a repairman type person on call before the ADA people come after you… Después de ser miembro de Hilton Rewards durante muchos años y reservar con Hilton el 90% del tiempo que viajo, estoy bastante decepcionado de que la habitación adaptada para discapacitados que he reservado para esta noche NO tenga el banco de la bañera instalado. Dado que tengo una amputación doble por encima de la rodilla, es necesario un banco de ducha (no una silla) para bañarme cuando no tengo una ducha a ras de suelo. Así que pedí en la recepción que el mantenimiento viniera a nuestra habitación para instalar el banco (que estaba apoyado contra la pared en el baño) solo para descubrir "no tenemos mantenimiento los fines de semana"!!??!! ¿Tienes invitados el fin de semana? Hay algo mágico en tu establecimiento que nada se rompe o requiere mantenimiento los fines de semana??? La recepcionista fue muy amable y se disculpó, así que no puedo culparla por lo que claramente son fallas en la gestión... ¡Hazlo mejor, Hilton! Si los gerentes no pueden encontrar a alguien para trabajar en el mantenimiento los fines de semana, le sugiero que llame a una persona del tipo reparador antes de que la gente de ADA lo persiga...”