“I've been in Hilton hotels for more then 90 days this year and this is by far the worst one yet. When I checked in I was told there were 4 rooms available, I picked my room and when I got to it, the room was 88 degrees with a broken ac unit. They had a temporary window ac unit but the spacing around the hose wasn't even sealed making it pointless. I went right back down stairs to ask to switch rooms and someone else was at the desk, a guy named Robert. When I asked, he just immediately told me there were no other rooms available. He didn't even move to look on the computer. He looked after I mentioned the previous staff member told me there were others available. Previous staff member was fantastic, some dude with long hair (I forgot his name). I switched rooms and this one was hot as well and smelled like Chinese food, but the ac worked so I stayed with it. I took a shower and the hot water ran out in 5 minutes and never returned, not the next night or morning after. I showed the staff the picture of the bad window AC job and water issue but they didn't seem to care, didn't take any notes of it or anything. Also when I checked out they didn't send me an email of my receipt or give a physical copy, this might be due to poor training.”

“I hate leaving negative reviews, I stay at this hotel about 60 nights a year and this week is the last of it for me. Each time I have a bad experience I brush it off and keep coming back because the area is convenient to where I work and the airport. I always book thru the app and nothing was unusual. I show up and it’s under construction which I thought was great because the hotel really needs some attention. I do wish the site stated such so I had an option to go elsewhere but I let that go. The first morning I went for breakfast and there’s no seats and the girl said it’s a grab and go…I went with it. Come back to the construction zone and everything is good, the next morning I had a nice cold shower, reported it to the front desk and was ensured it would be addressed. Come back at 3 and they said it was fixed, it wasn’t, then was in parts of the hotel. At 7pm I was trying to wash up and no hot water again and was informed the staff left for the day. I let it roll. Morning 2 another cold shower, reported it and they said it would be fixed that morning. Came back and 1, no hot water…what a mess. I was told so many conflicting stories and here it is after 7pm and I’m gearing myself up for a 3rd cold shower in the am. As a side note, I was given the managers email to contact and complain. He offered me 20% off and I told him my company pays and that doesn’t help me. He offered points and with no other options I accepted and then he made a snide remark about companies paying for rooms and individuals reaping the points. He was a jerk in a sneaky way! Needless to say I’m done with this location. My room was dirty, service was terrible, no hot water and went to chill by the pool and it’s filthy. I have pictures to share if there’s a doubt. Save yourself and stay at another Hilton property!”