Experience Luxury and Relaxation at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

Alena P.

Jan 17, 2023

3

My friend and I stayed here this past weekend (Jan 13-15) for a convention, and while the cleanliness and food was good, we were disappointed with some of the service. On Friday, we got back to our room around 2 am only to find the pull out bed did not have ANY sheets on the bed or in the room. We went to the front desk only to find out the hotel was short sheets and couldn’t provide any…. For a bed/room we PAID FOR. The front clerk asked if we needed them soon… I responded that it was indeed nearly 3 am at this point, and we would like to be able to sleep. The clerk was nice and said she’d have them send sheets when available. We never received any the whole entire weekend. The amenities for disabled individuals was also extremely concerning. A whole elevator was out of service for the whole weekend and not serviced, and for hosting such a large event, it was stressful. The automatic doors near the elevator for disabled individuals also went out during the weekend, and are extremely hard to push otherwise. For what was paid for the room this was extremely disappointing. The hotel was not prepared to host such a large event, and I hope these issues are fixed before we decide to book again in the future.

Lindsey

Jan 05, 2023

2

I normally love Embassy Suites. The atmosphere is usually so calming and relaxing. This visit was a bit different - it was New Year's Eve so that may have been the difference this time:) I was just looking for a warm place to lay my head and take a shower that night (the true little things in life.) The food was fantastic!!!! But, the rooms need way more attention to cleanliness and basic request like blankets and such on a cold night. Overall, I ate well, stayed warm and safe, and met some interesting people on the journey. So life is good!!! :) I'm so humbled and thankful!!!

D

Nov 21, 2022

1

Avoid avoid avoid. Staff is not trained. Do not expect Hilton standards at all no less Embassy suites. Meals ended earlier than scheduled. Broken heater. Froze at night manager and staff were unavailable after 9 pm. No call back from Manager after leaving messages (2) . We moved rooms at 6 am but had to hunt someone down in administrate offices to do so. Front desk empty no employees. The other room had blocked toilet bowl. In the end they still charged for the high level room but then after freezing we changed to the 3rd floor. They still charged us. They wanted to comp us $81 per night for 2 nights because that is the amount if money they received from Hilton Honors. However it cost me $150 plus taxes each night. I’m silver member. Very aggravating!!!! Disgusting and disgusted!!

Katie Mast

Nov 11, 2022

1

This hotel needs immediate care and attention in appearance, repair, and customer service. When we checked in on Saturday, Nov 5th, I was greeted by a front desk rep who told me very curtly before I even got to the front desk that check-in was not till 4 pm for the conference I was attending and I was too early. I said, "ok, but may I simply make sure that my HH number is attached to my reservation correctly?". The rep clearly did not want to help me but walked to the computer and asked for my number. Upon pulling up my number and looking at my reservation, the rep's demeanor changed. All of a sudden I was welcomed to the hotel, I was checked in, handed a room key, and I was given my welcome amenities, as well as my "upgraded room." My status should not have mattered simply because I'm a highly tired HH member - this overall check-in process felt absolutely horrible, and I would have left had I not been there for an onsite conference. Upon walking to my room I was horrified. The carpets move when you walk on them, and they are ripping, literally. This is a major danger in the hallways leading to the rooms as I and many others tripped. The carpets in the room are disgusting and smell like athletes' feet. There is rust all over in the bathroom, including the floor of the shower/bathtub. The ceiling has obvious water stains from a leak above, and the wallpaper is peeling off on every wall in the room. You can tell the staff clearly is not invested. Pictures on the hotel's walls are sideways, the hotel smells, and trash is left in the hallways just showing a lack of overall care. Lastly, we all became aware that multiple people became ill after having the onsite breakfast on Tuesday morning. I really hope this post simply gets movement on management looking at this hotel for safety reasons. I have additionally left this same feedback with the hotel directly online.

Shelley Mize

Aug 08, 2022

2

With as many good reviews for this hotel I was hopeful to have a good experience when staying in this hotel. The staff was friendly and helpful and even waived our parking fee due to the wait to get checked-in. Beyond that, the hotel itself was not impressive. There was an odor as soon as we walked into our suite. Everything is very old/dated and worn. When I sat down on the couch I could not miss the smell that was on the furniture. The whole couch was oily because of how much it had been used and the arms on the couch were black from the number of hands that have been on them. There were large black stains all over the carpet through the entire suite. The bathroom was in better condition, but there was hair on the shower walls left from the last guest. The light switches didn't totally engage unless you pressed hard on the rocker switches and all the lamps had been unplugged in the entire suite. All in all, for the price we paid for the night we stayed I had higher expectations that were not met. I would suggest skipping this place and going someplace newer.

claudiamiller54

Disappointing Embassy Suites,

3

As usual the morning breakfast was wonderful even though they stop serving at 9am . The evening reception is a different story, no food , but good drinks. Donât bother paying for a premium room as...

wgardner

Attending NCAFC Mid-winter Conference 2019

5

This facility continues to provide an excellent venue for our conference with both accommodations and conference space with the added amenities enjoyed during our stay. We will return at our next...

Ina L

Excellent accommodations

5

The accommodations were very clean and inviting. All of the staff members were professional and courteous. Staff members in the complimentary breakfast area were especially efficient and...

kaydteen87

Not clean, no drinks or snacks, no hot tub, etc.

2

Room wasnât clean, left almonds in the floor for my 1 year old to choke on. No drinks or snacks in room as told. No hot tub as pictured on the website. Just overall huge disappointment for a $300 two...

BlackDynamite7

Ahead of the rest

4

This is a nice hotel, Needs a few maintenance items but well worth the money. We donât golf so canât speak on the course, yet saw people there daily. Beverages each night, spacious rooms, great made...

AllisonS32

Beautiful, clean, safe and friendly

5

Our stay was perfect from the start. Reservations online were quick and easy. Check in was smooth. Our room was spacious and the hotel was clean and quiet. The kids had a great time playing in the...

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa, Concord

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

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