“Everything from our check-in to our check-out was an issue. During check-in, I was told I was required to pay for the stay. I explained I'd already arranged payment; they finally found the document showing my payment after about a 15 minuet wait. On our 1st day, I got food poisoning from the restaurant (High Velocity). I spoke with several people, but no one followed up with me, not even to see if I was ok. Our group had several issues with the elevators, they were slow and sometimes they required you to use your room key, other times they didn't. My wife and I order room service, but no one was available to bring up our food. Since I was sick (food poisoning), my wife picked up our meal. When we reviewed our bill, we were charged 2 fees. When we called to ask about the charges, we were given a hard time about the issue. They did finally remove the fees, but only after we asked to talk to a manager. The day of our checkout, we called down for a bellman and to have our car brought around for nearly an hour with no answer. While riding the elevator to the lobby, there were 2 staff members riding down with me. I asked if they were shorthanded. I was told no, I explained I couldn't reach a bellman or valet. When we got to the 1st floor, 1 staff member exited without saying a word, the other said, "good luck". I found a very nice young man that worked in valet, and he found a cart for me. When I was waiting for the elevator, a bellman came up and said, sorry sir, you can't use a cart, I have to help. I told him to get the hell away from me. When I checked out, I asked the manager if they were shorthanded and was told no, matter of fact, we're slow today. I feel so bad, I chose to have my team stay here. My entire team experienced issues. We are scheduled to have another meeting in Indianapolis in 2024, I will not expose my team to this hotel again!”

“Mine was a 1-night stay and I did enjoy the overall experience, but it was not without its challenges (some expected, and others not). They were certainly busy and trying to get a lot done with, seemingly, not enough staffing. Convenient location, and pretty easy walking distance to many things. I found the hotel to be very clean. The fireplace feature in the lobby was a nice touch. It is a large hotel with many guests, and at times can feel a bit like a turn-and-burn business. I do still easily recommend this location for others.”