“I booked this hotel under the false pretense that it was an extravagant 4-star hotel. How could any hotel keep 4 stars when NONE of the rooms have a microwave OR mini fridge. Thank God we only stayed one night, so our food and beverages didn't completely ruin. They don't even have a microwave in the lobby or anywhere. They do have restaurants on the roof (I wouldn't even be able to reheat leftovers, which is a rip off AND a health risk), but everything is way overpriced, of course, because they have a breathtaking view of the river up there (The only thing this hotel truly has going for it by the way). They have mandatory valet parking, which seems nice, but they keep your keys during the whole stay, which means I didn't have access to my vehicle unless they let me have access, which causes my anxiety to be terrible. Not to mention, they charge you $39 for this service that I didn't even want in the first place. When we were checking in, it took a while for the system to audit, forcing us to wait. They were nice enough to give us free complimentary water bottles, but we couldn't keep them cold anyway since they don't have refrigerators. I should have done more research before booking this room. Surely ANY other hotels would be better than this one, and more convenient. They trick you into booking with photos of nice rooms, and the view on their website. Reservé este hotel con el falso pretexto de que era un extravagante hotel de 4 estrellas. ¿Cómo podría cualquier hotel mantener 4 estrellas cuando NINGUNA de las habitaciones tiene un microondas O una mini nevera? Gracias a Dios, solo nos quedamos una noche, por lo que nuestra comida y bebidas no se arruinaron por completo. Ni siquiera tienen un microondas en el vestíbulo ni en ningún lado. Tienen restaurantes en el techo (ni siquiera podría recalentar las sobras, lo cual es una estafa Y un riesgo para la salud), pero todo es demasiado caro, por supuesto, porque tienen una vista impresionante del río allá arriba. (Por cierto, lo único que este hotel realmente tiene a su favor). Tienen valet parking obligatorio, lo que parece agradable, pero guardan las llaves durante toda la estadía, lo que significa que no tuve acceso a mi vehículo a menos que me lo permitieran, lo que hace que mi ansiedad sea terrible. Sin mencionar que te cobran $ 39 por este servicio que ni siquiera quería en primer lugar. Cuando nos estábamos registrando, el sistema tardó un poco en auditar, lo que nos obligó a esperar. Fueron lo suficientemente amables como para darnos botellas de agua gratuitas, pero de todos modos no pudimos mantenerlas frías ya que no tienen refrigeradores. Debería haber investigado más antes de reservar esta habitación. Seguramente CUALQUIER otro hotel sería mejor que este y más conveniente. Te engañan para que reserves con fotos de bonitas habitaciones y la vista en su sitio web.”

“The staff at this hotel were all amazing. I truly felt like I was appreciated as a customer. First class customer service. The rooms were clean and nice. IWish they would have had mini fridges but that wasn’t a huge deal. The location was perfect and very centrally located. A equipe deste hotel foi incrível. Eu realmente senti que era apreciado como cliente. Atendimento ao cliente de primeira. Os quartos eram limpos e agradáveis. Eu gostaria que eles tivessem mini-frigoríficos, mas isso não era um grande negócio. A localização era perfeita e muito central.”