“My husband and I did a visit to Charlotte and thought this hotel was nice and convenient for our business trip. The check in process was great. The room however appeared to have dirty bed linen. I pulled the covers back to take another look and discovered more than just hair and stained sheets. The mattress was all stained with urine. We were in disbelief! The staff wanted to accommodate by upgrade however, I really was ready to check out permanently from hotels period. Charlotte Sheraton- I would NEVER again. I highly recommend new mattresses and waterproof protective mattress pads.Traumatized.”

“I'm pretty loyal to the Marriott brand, and was happy to see availability at what looked like a nice hotel downtown in Charlotte for a recent stay. Unfortunately, this was not a nice hotel and there were several issues. For starters, you have to pay for parking. I was aware of this beforehand and wouldn't lower my rating because of it, but this is a major downfall. Sure spending $25 a day is a steal compared to parking in many of the downtown lots, but when you're already paying $200+/night for a room, there's no reason this should be an extra charge. Also, upon leaving, when we exited the lot there was a gentleman outside with a square reader for the credit card on his phone and this is how we made payment; very insecure. Our reservation was made for a room with a king bed. We were given a room with what we thought were 2 queen beds. While not what we reserved for, we needed a place to stay and kept it. Come to find out (at bedtime), these are not queen beds; they are double beds. These are not beds made for two grown adults to sleep comfortably. There were large stains on the carpet and on the chair in the room and it's absurd that they left this chair in there for the next guest instead of swapping it out with a reserve chair (especially knowing that they charged a fee to whoever made this stain upon their checkout). The storage cabinet was all marked up. There was no mini fridge in the room although this was listed as an amenity on the website. There is no room service at this hotel either so we were left having to Uber to a local diner after our show. The fan in the room made a constant noise every 3 seconds for our entire stay. There is no exhaust fan in the bathroom which makes it impossible to get ready after a shower. To look on the positive side, I will say that the staff was wonderful. Everyone that we encountered during our stay was very friendly and always had a smile on their face. They were the best part of this stay. I wish I could say otherwise, but there is no way that I'd stay at this location again in the future. There were just too many downfalls in too many different areas. They need to do serious work on preventative maintenance, and housekeeping needs to take better care in ensuring that the room is properly ready to be turned over to the next guest upon completion of their work.”