“I'm in a wheelchair. I was offered a wheelchair accessible room. Usually, hotels owned by Marriott don't fail in many categories... But this one doesn't fail to disappoint. I reserved a wheelchair accessible room, but this room was anything but accessible.I can't say anything else, as I saw myself in the position of either risking falling in the bathroom, or leave the hotel. I chose the latter.I had never had a bad experience at a Fairfield. If you promise something so important and so basic as the possibility to use a bathroom, please fulfill your promise.The location was good tho. I would have expected better from a hotel placed in a place so crucial as the downtown of this beautiful city.”

“Overall we had a pleasant experience staying here. Nice and comfortable bed, large shower, friendly front desk staff who accommodated our request and provided us with some extra blankets for our baby. The valet the evening we checked in was quick and extremely friendly, and worked as hard as three people. We needed to get our car back after he already parked it to grab a formula for our 4 month old, even though it was pouring down outside. Unfortunately things did not go as smoothly with the valet staff this morning. We ended up leaving almost an hour later than we anticipated. The two valet staff working this morning were completely inexperienced of what was going on. First, the automatic valet ticket system failed after 15 minutes because no valet staff were available to accept our request.My husband had to go downstairs to turn in the ticket, which he had to wait for another 10 minutes before someone finally showed up. He was then informed that our keys could not be located and he was asked how long did he have before having to be back at work ( we had a 6 hour drive home).After another 15 minutes they staff returned saying " OK,sir, I have good and I have bad news... " *Pause* "The good news is we found the keys.The bad news we can't bring your car to you... none of us know how to drive stick. My husband ended up having to bring the car himself. You would think Marriott would fully train their staff. A valet, at a minimum, should know to drive an automatic and a manual, regardless of how popular they are these days.there was no point in me paying for valet service if I hsd to retrieve my own vehicle...Breakfast was nice and warm, although it was missing pancakes, or waffles, or bacon or sausage.Which apparently are only served on the weekend. Overall, a nice and comfortable hotel for a decent price. No geral, tivemos uma experiência agradável ficar aqui. Cama agradável e confortável, chuveiro grande, funcionários simpáticos da recepção que acomodaram nosso pedido e nos forneceram alguns cobertores extras para nosso bebê. O manobrista na noite em que fizemos o check-in foi rápido e extremamente amigável, e trabalhou tão duro quanto três pessoas. Precisávamos pegar nosso carro de volta depois que ele já estacionou para pegar uma fórmula para nosso bebê de 4 meses, mesmo que estivesse chovendo lá fora. Infelizmente, as coisas não correram tão bem com a equipe de manobrista esta manhã. Acabamos saindo quase uma hora mais tarde do que prevíamos. Os dois funcionários que trabalhavam esta manhã eram completamente inexperientes do que estava acontecendo. Primeiro, o sistema automático de valet ticket falhou após 15 minutos porque não havia funcionários disponíveis para aceitar nosso pedido. Meu marido teve que descer para entregar o ingresso, que ele teve que esperar por mais 10 minutos antes que alguém finalmente aparecesse. Ele foi então informado de que nossas chaves não podiam ser localizadas e ele foi perguntado quanto tempo ele tinha antes de voltar ao trabalho (tivemos uma viagem de 6 horas para casa). Depois de mais 15 minutos, a equipe voltou dizendo "OK, senhor, tenho boas e más notícias..." *Pausa* "A boa notícia é que encontramos as chaves. A má notícia, não podemos trazer seu carro para você. ... nenhum de nós sabe dirigir manopla. Meu marido acabou tendo que trazer o carro sozinho. Você pensaria que a Marriott treinaria totalmente sua equipe. Um manobrista, no mínimo, deve saber dirigir um automático e um manual, independentemente de como eles são populares nos dias de hoje, não havia nenhum ponto em eu pagar por serviço de manobrista se eu hsd para recuperar meu próprio veículo ... O café da manhã era bom e quente, embora estivesse faltando panquecas, ou waffles, ou bacon ou salsicha. Que aparentemente são servidos apenas no fim de semana. No geral, um hotel agradável e confortável por um preço decente.”