Elevator 1 smelled like urine. Room was not cleaned, towels were not replaced. Had to use the towels for floor mats because the shower was faulty. Wi-Fi is terrible which made working remotely nearly impossible. Rooms are outdated. Road noise is untenable. Will not stay again. Janifer (reception desk) was the only good part of the experience.

A real meh. I've stayed in many hotels across the country and other "meh" hotels that have good enough customer service can make the stay more accommodating and enjoyable. It would've been an otherwise tolerable stay if it weren't for the below average costumer service. There were several issues, such as the noise level with the proximity to the highway and our rooms proximity to the elevator. Between the constant highway noise and louder than average elevator noise right behind my headboard it was a struggle to get decent sleep. The continental breakfast was nearly average although it was somehow less enjoyable than other continental breakfasts I've had. However, what really made this stay a nuisance was the broken 1980's-esque hairdryer that conked out mid-way through my style. I called the front desk for a replacement and they simply said to come down to the desk for another one. Not sure about other ladies out there but hair drying very long, thick hair isn't easy. So, I got out of my robe, put my sneakers on and trekked down to the front desk. The man behind the counter didn't even address me. He saw me walk in- hair looking like Bride of Frankenstein- barely looked up from his keyboard and pointed to the other side of the counter and continued typing as I took the dryer and turned back to the elevators. I paid $400 for a 2 day stay. I leave feeling slightly less resentful after this review. But would have preferred a kind person behind the counter to sweeten my day by at least saying hello. On the contrary, I'm starting my day leaving a bad review because of a few nuisances and a terribly trained or otherwise cranky costumer service employee.

The hotel would be decent if the owners were not so cheap. The beds are so uncomfortable. They bought the cheapest mattresses. Also, the towels are like sand paper. This is ridiculous. Invest in the comfort of your guests.

Just ok, not great. I stayed there for two weeks in two different rooms. The temperature control was not working properly. It was either really cold or very warm in both rooms. The wall paper was falling off the wall in the bathroom. It was not a horrible experience but I am not sure I will be going to for my extended stays.

If you’re visiting Herseypark, this is the place to stay!! I wanted to find a hotel near Herseypark but without paying the Herseypark resort prices and I’m so glad I chose this SpringHills Suites. This hotel is about a 20 minutes drive from the park but it’s close to restaurants, a grocery store and a gas station. The staff is super friendly, the hotel is extremely clean and decorated very well. The rooms were spacious (we have 4 kids so the daybed with the second bed underneath- not sure what that’s called- was perfect). The toilet and sink is in one room and the shower and another sink is another room. The separation of the two came in very handy, especially as daddy sat on his temporary thrown while I bathed the kids. If I had to be nit-picky and name some cons, they would be: - There weren’t locks on the bathroom doors - The shower curtain was a tad bit too short - There’s only one waffle maker at breakfast, so it took a while to get everyone fed - The beds were too comfy, we overslept the second night and missed breakfast lol I recommend this hotel. Kudos to the staff (Jannifer, ponytail guy and everyone else we came in contact with. The personal “Welcome Back” letter at the front desk is a nice thoughtful gesture.

I filled out the customer comment card and said the following: As a Platinum Elite member, I have stayed in some of the "best of brand" hotels in the Marriott chain. The hotel was great. The room...

Clean hotel and rooms. Good, hot breakfast. Quiet, but we were there off season. Easy drive to Gettysburg. Room was great for parents with 2 teens. Pull out trundle under the couch is SOOO much...

My son and I had a 2-queen bed room that was very clean, felt like new, and quite comfortable. The breakfast was hot and filling. Although we got in late and left early, the fitness center had both...

We stayed in the hotel with a large group of families attending a local Hockey Tournament. Our experience was not great due to: 1. Original check-in to adjoining rooms - one of the rooms was NOT...

The family and I were in Harrisburg/Hershey for a quick Xmas trip with friends. Since I had Marriot Bonvey points to use I decided to book the Springhill Suite on Capital Drive due to its location...

Daniela was an awesome front desk clerk. She checked us in last night and came over to see how our stay was, this morning. My favorite first grader LOVED the indoor pool. Our room was wonderful. So...