“I stay here nearly every time I come to Disney, typically about once a year. The hotel is fairly nice and a fair price. It has become pretty inconvenient that you need to go downstairs in order to ask for the amenities that you’ve already paid for (like the two bottles of water per day or the coffee for the room’s coffee maker that should be included in your stay) and if you don’t go downstairs to get them then you never see them because they don’t provide cleaning/restocking services daily. In my current trip, the service has been awful. I’ve tried twice to order food and pay for quick snacks at the bar and have been ignored each time. I went to the front desk to try and pay for snacks from their quick service area and was directed back to pay at the bar, where I stood while two or three individuals who arrived after me were taken care of first. I finally put the items back on the shelf and left. I called the front desk to ask if there was another way I could order food and, when directed to the bar again, I told them what had happened and received an “oh no! Sorry to hear that” and no further resolution. So I said, “I guess I’ll just door dash food instead” and received an “oh okay! Thank you”. What a joke. Further, we’ve been here since Wednesday (today is a Sunday) and our first room cleaning/restocking service was today. The restocked items weren’t even restocked where they go (they were in a bag on the desk), one of the beds wasn’t made (potentially because there was a closed suitcase on top of it?), and a pillow was sitting in the middle of the made bed without a pillow case put back onto it (no reasoning for this one). The declining service is not worth the room price when competitors next door are $10-15 more per night and offer significantly better service. What an absolute joke - amenities have now become basically self service (no worries, they’re still a part of your charges) and good luck ordering any quick service items, food, or drinks at the bar. Cannot believe that a hotel that’s a part of Disney’s off-property resorts and reflects their name can get away with offering such poor service.”

“NOS ROBARON EN LA HABITACIÓN, me hospedé la semana pasada con mi hermana en este hotel y cuando desempacamos nos dimos cuenta que se habían robado unos audífonos, una gift card muy especial de Star Wars, un cargador y un cinturón. Estamos muy decepcionadas y con el coraje de no habernos dado cuenta en ese momento para que revisaran a las camaristas.No lo reportamos en el hotel por que nos dimos cuenta hasta que desempacamos y no estaban.”