Sandals Royal Barbados
St Lawrence Gap, Near Dover Beach, St. Lawrence Gap, Barbados
Rating
3.5
Travelers Choice
2021
Price Level
$$$$
Rooms
272
Pets
No
08
Jan
Sandals Royal Barbados, St. Lawrence Gap
Sandals Royal Barbados
Experience the Royal Treatment at Sandals Royal Barbados, the all-new, all-suite Caribbean all-inclusive resort in the spirited St. Lawrence Gap area. Featuring a number of Sandals firsts, including the first rooftop pool and bar, the first 4-lane bowling alley, Sandals first gourmet donut shop, and two new restaurant concepts – American Tavern and Chi Asian. Being one of the two Sandals resorts in Barbados, Sandals Royal Barbados features signature accommodations, including the magnificent Skypool Suites, Swim-up Suites, and Millionaire Suites, world-class international cuisine at seven restaurants, and a 15,000-sq.-ft. spa. Stunning ocean views, Butler Elite service and exclusive exchange privileges with nearby Sandals Barbados define the new Luxury Included® experience.
Price & Availability
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Overall
Good
3.5
40 reviews
5
1533
4
365
3
230
2
161
1
135
Customers Review
Cleanliness 4.1
Comfort 4.6
Neighborhood 4
Amenities 3.6
Condition 4.3
Recomendation 66.7%
“Resort muy sobrevalorado. No desperdicies la prima extra en este lugar. Parecía que no había comunicación entre el personal. Los pedidos eran incorrectos en todas las comidas. El servicio fue muy lento en algunos lugares. Estuvimos allí para la boda de un amigo y dos días antes todavía estaban tratando de obtener detalles de cuándo y dónde. Los mayordomos nunca llegaban a tiempo y el personal seguía inventando excusas para no llegar. El desayuno de luna de miel de nuestros amigos nunca fue entregado. Luego apareció sin previo aviso un día tarde con solo comida para uno, no para dos. Llegó al punto en que estábamos haciendo apuestas sobre cuántos errores se cometerían. Sandals promueve un gran servicio pero simplemente no entregan. El personal está sobrecargado de trabajo o muy poco capacitado y nadie es responsable de ninguno de los errores. Bonitos jardines y buena comida, pero hay muchos resorts que ahora tienen eso a un costo mucho menor. Sandals debería gastar más en su personal y menos en publicidad.”
— John Bahen
“My husband and I stayed on a Club level beach front room at Sandals Barbados. The resort is gorgeous and impeccably maintained. The landscaping is lush and tropical and everything you're looking for in a Caribbean vacation resort.
The management seems to focus on treating guests really well upon arrival and departure but they need to sprinkle that customer service throughout the resort - particularly at the restaurants. This was my first experience with any Sandals property at all but I definitely felt like service was not consistent throughout my stay. I asked other guests that I came across and the resounding opinion from everyone was they felt more like they were treated like a nuisance rather than a valued guest.
I will say a few employees went out of their way to be helpful, while it felt like others went out of their way to be difficult. Maybe it's staffing issues due to Covid, maybe it's cultural differences but it's definitely an area that can and needs to be improved.
There's no excuse for feral cats to have their run of all of the outdoor restaurants. It's a problem that should be a priority for Sandals to deal with. My husband and I didn't have a single outdoor dining experience - day or night where we didn't have to deal with them.
Lastly if you're hoping to enjoy a tropical cocktail concoction on the beach do yourself a favor and buy a bottle of duty free rum (or whatever your alcohol preference is) at the airport to supplement. They DEFINITELY water everything down.”
— Phoebe Hall
