Free Wi-Fi a large freeform pool and beachfront location four-and-a-half miles from Coco Bongo and nightlife are the chief features of Emporio Hotel & Suites Cancun. Emporio Hotel & Suites has 400 rooms in an eight-floor building with contemporary Mexican interiors. Rooms all come with in-room safes microwaves mini-bars coffee/tea makers free Wi-Fi and flat-panel TVs with DVD players. All rooms have balconies and some have Caribbean Sea views. Non-smoking rooms are available and suites and villas have living rooms and kitchens. Take the plunge into the large freeform outdoor swimming pool surrounded by a deck with palm trees and lounge chairs. The kids get a paddling pool and children's play area. The hotel also has a tennis court fitness room business center convenience store sports and snorkeling equipment (fees may apply) and free parking. Dining and drinking venues include a Mexican and international restaurant with buffets plus an Italian trattoria and poolside bar with snacks and tropical cocktails. Emporio Hotel & Suites Cancun is in the Cancun Hotel Zone on the Caribbean with a white-sand beach with palapas and beach chairs. In the area of the hotel are opportunities for sailing scuba diving snorkeling deep sea fishing swimming with dolphins and more. The nightlife area with Coco Bongo and Señor Frog's is four-and-a-half miles north. The center of Cancun is 14 miles northwest. If you're coming from Cancun International Airport the hotel is nine miles northeast.
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
“Nossa fomos muito bem recebidos. Hotel muito limpo, organizado e um café da manhã excelente”
— Denise Hinke
“Mixed feelings about this place. First, it took about an hour and 15 minutes to check in. I've literally never in my life waited that long to check in to a room at any hotel ever. They only have one or two people at the desk checking in guests.
The big disappointment was that the beach connected to the hotel is incredibly rocky with big stones. Too dangerous to swim unless you want to take a chance at getting scratched up or cracking your head against the rocks. Paying all this money for a beach-front hotel but not able to swim in the ocean was very frustrating.
It would be nice if more of their waiters and kitchen staff spoken better English. A majority of visitors are English speaking so you would think they would train a few people up to be able to communicate with their guests. It took a few days to be able to communicate my specific dietary needs to them and they did try their best to accommodate me and my wife.
On a more positive note, the views of the turquoise ocean were very nice and the travel agency was helpful in lining up tours.”
— Pandit Dasa
Customers review
Overall Very Good, 4.1
Location 5
Cleanliness 4.3
Comfort 4.2
Neighborhood 4.2
Amenities 4.1
Condition 4.1
Recomendation 63.7%
Alejandra Lopez Monsalve
Mar 24, 2022
5
Muy bonitas instalaciones, excelente habitación, muy buena ubicación, buena atención del personal, la limpieza, la comida buena y muy variada, el área de pi piscinas espectacular,la vista es excepcional, la playa divina... EMPORIO un lugar para recomendar al 100.
Eron Luiz
Mar 09, 2022
4
Hotel muito bom, arrumação de quartos e higiene impecável, piscinas muito boa, recepção pessoal mal educado não todos mais 2 pelo menos, café da manhã impecável muito bom nota 10, almoço e jantar nota 6 comida muito boa porém o cardápio é repetitivo “ o serviço de bar da praia nunca vi igual péssimo, um descaso com o hóspede que nunca vi igual. Levou 1 hora para chegar o hambúrguer e veio errado somente sem queijo, após isso levou mais 40 minutos e veio frio detalhe a coca cola até hoje não veio, além da coca pedimos um suco de manga veio morango, pedimos o segundo já faz 3 horas e nada. Bar nota 0 funcionários mal educados, o tempo todo de cara feia. Uma pena esse tipo de experiência acaba tirando o brilho do restante do pessoal que é Incrível … tenho certeza que é um incidente pontual mas não deixa de ser uma falta grave…
Gabriel Martínez
Mar 02, 2022
4
El hotel es excelente, tiene siempre limpio y a tiempo todo. Su personal es muy atento. En tiempos de pandemia deberían ser un poco más cuidadosos con la sana distancia en lugares más cerrados como el restaurante queda la gente muy junta.
Denise Hinke
Feb 23, 2022
5
Nossa fomos muito bem recebidos. Hotel muito limpo, organizado e um café da manhã excelente
Renata Laus
Feb 23, 2022
5
Excelente hotel. O pessoal da recepcao que poderia ser mais alegre mas esta tudo bem.
Martha Cordeiro
Feb 23, 2022
5
Hotelsensacional...deu pra aproveitar tudo... piscinas, Praia, SPA...e os deliciosos restaurantes, um de cozinha italiana e o outro de cozinha Mexicana...sem esquecer de mencionar o excelente trabalho dos seus funcionários sempre sorrindentes e dispostos!
Carlos Baptista
Feb 23, 2022
5
Bom serviço. Quarto sensacional e moderno. Instalações super limpas e arrumadas. A praia é fantástica. Tem alguns pontos que poderia melhorar como por exemplo a quantidade de escadas e acessos. Da a sensação que foi crescendo desordenadamente. O modo com se pode consumir nos bares também poderia melhorar. Quem não tem all inclusive fica complicado porque tem de pagar na hora
Ricardo Carneiro
Feb 23, 2022
5
Hotel com excelente custo-benefício, pegamos um quarto com vista e foi tudo ótimo! Única coisa que poderia ter sido melhor foram as camas, eram duas camas de casal pequenas e com colchão muito macio, a ponto de ficar desconfortável, mas é uma questão de gosto.O café da manhã era um show à parte, muitas opções e tudo muito gostoso! Equipe do hotel muito atenciosa tbm!É um dos hotéis que mais cuida da orla, retirando sempre as algas da areia e deixando a praia sempre limpa!
Karlo Zermeno
Feb 23, 2022
4
Buen hotel. El hotel está en renovación así que el que se hospedar podrá disfrutar de nuevas instalaciones. Tiene varias albercas y un par de áreas para ninos pequeños. La atención en recepción puede mejorar en cuanto a la hospitalidad y explicar las instalaciones/servicios que ofrece el hotel. La atención en restaurante, bar, servicio a cuarto, camareras, etc. Es excelente. La playa es bonita aunque un poco rocosa. Si gustas de una playa con solo arena para entrar al mar es cuestión de caminar un par de minutos para encontrar una área donde no hay rocas. La comida es adecuada
Maria A Vestilleiro
Feb 23, 2022
2
La atención es mala. Cuando estuve,tenían previsto un corte de energía y me asignaron una habitación al lado de un grupo electrógeno que hacía un ruido infernal que impedía un buen descanso. El servicio de wifi también deja bastante que desear.
Diana Cortes
Feb 23, 2022
4
Tiene una vista muy bonita, habitaciones comodas, la atencion en el hotel esta muy bien. La comida es rica...... Pero el servicio de bufet un poquitin incomodo por el mal trato (solo dónde sirven la comida), pero en general si comes rico.
Serena Nelson
Feb 23, 2022
5
This facility is fantastic! All staff are kind and courteous, and very attentive to your needs. The food is phenomenal, and is always put out fresh in the buffet, and has a wide assortment. The beach out front is in beautiful condition, the pools are crystal clear, and the rooms are fantastic. The facility is very clean, and you always see the staff cleaning and maintaining. COVID protocol is strictly adhered to by employees, so had no health concerns. I would definitely go back here!
Dhebi Hay
Feb 17, 2022
5
Stayed here with husband and young baby (9 mo) daughter. I really loved our room it was fantastic! King bed Oceanview with a bathtub that has a window to the room and outside. Huge balcony, very comfortable. I would just say if you need a baby crib, the ones at the hotel aren't the best, they're more like a bassinet and a weird size so standard crib bedding doesn't fit on it. I think bringing a pack and play would have been better for us.
Besides that, the hotel has amazing pools, ocean access, lovely friendly staff, and good food at the restaurant. The buffet is a bit pricey but they have such great options! It's in a convenient area and just a quick and inexpensive bus ride to downtown. Good restaurants across the street too, and a couple convenience stores :)
Gustavo Emery
Jan 23, 2022
4
Boas comidas, principalmente o café da manhã. O hotel peca na limpeza e no serviço de quarto.
Israel Loyola Quezada
Jan 23, 2022
4
Muy buena experiencia! El hotel muy bonito, muy amplio,bastantes albercas para escoger, las habitaciones limpias! El desayuno buffett muy bien, aunque en lo personal preferiría que agregaran un poco más de menú, pero muy bien todo!
Ng_parra Dj
Jan 23, 2022
3
es un hotel bonito y cómodo. Para mejorar el transporte del aeropuerto al hotel tardó una hora y media en recogernos e igual nos entregaron la habitacion luego de las 6 de la tarde cuando la esperabamos a las 3. Estabamos pendiente de que nos recogieran para una salida y el personal de seguridad de la entrada del hotel no colaboró ni en avisarnos, ni en informarnos luego de que el conductor se habia ido y perdimos la actividad. Fue una eperiencia en general muy agradable pero ni regresaría al hotel y tampoco lo recomendaria
Mr Traveler
Jan 23, 2022
3
So the hotel.is very nice. We did an all inclusive and we have some very good service. Even paid extra to stay in the swim up room building. This is also ocean front.Well here is where it goes bad. All services shuts down at 11 pm. But last night the beach DJ blared music until 2am. I called numerous times to complain and even spoke to security to no avail and they did nothing, and then tonight one family in two rooms are having a dance party causing everyone else to be miserable due to their very loud music and again not one employee here is doing anything about it! In my opinion I would stay at another hotel if you are looking for peace and quiet. Unless you don't care about sleeping then this is your place.
Helen White
Jan 23, 2022
4
Partner and I were here from 1/9/22 to 1/16/22 with the all-inclusive package. We are new to Mexico but it was overall a great experience.Pros: + Excellent customer service, some of the best I’ve received in my life. All staff were working 100 miles an hour all the time and were extremely friendly, warm, welcoming, accommodating, and easy to work with. It is easy to communicate and get what you need even if you don’t speak Spanish. + Maybe 75% of the hotel guests are from Spanish-speaking countries. This hotel does not feel Americanized. + Delicious food and drinks with a decent but not huge variety available. Soups, desserts, Mexican selections, and seafood were particularly good. + Beautiful rooms, views, beach, pools, hot tubs, and grounds with numerous adult-only areas and not too many kids running around. Everything was extremely clean, well-maintained, and beautifully designed. + Numerous HBO channels and access to English and Spanish TV. + Very helpful, English-speaking staff for planning excursions. + Excellent and affordable massages with flexible scheduling. + Cool shows most nights with great performers. + Hotel clearly takes COVID precautions seriously.Cons: - The beach is beautiful but not good for swimming. It’s really rocky and hurts your feet to stand, and it’s hard to get a good grip so you can swim safely. Water was very rough some of the time but they didn’t change the red flag when it got noticeably calmer. - The pics on booking.com suggest the swim-up rooms have private pools but they do not. Swim-up room just provides walk-up access to the large shared pool. We ended up downgrading when we realized this, which was very low-hassle and they reimbursed us without resistance. - Not enough chairs on the beach, hard to find two together after 11am or so. - Only 2 restaurants and you have to make reservations for them in person at the crowded front desk before 3pm, with three fixed time slots available only (6, 7:30, or 9pm). - Breakfast buffet is very crowded between 9:30-11am. Frequently ran out of items and service was slow during this time. - Pools are quite cold and hot tubs are warm, not hot. - The layout of the hotel is confusing and there are not enough elevators. It is hard to get around without frequently climbing stairs. Might not be good for older guests or people with disabilities. - Room service is not included in the all-inclusive package. - Shower and tub water got somewhat warm but not hot. - Slow and unreliable WiFi that kept disconnecting, was not strong enough to stream video, and did not work well or sometimes at all on the balcony, on the beach, or in certain areas of the hotel.Overall a great value for a 4-star hotel. We will likely be back!
Misstraveller
Jan 23, 2022
3
It took us an hour to get our key so we literally check in at 4pm, take an hour for bags to arrive in our room as bell boy said they gave him wrong room number, there are ants in the room. There’s various foods for breakfast, good but not great. Other than that, Our room is right in front of warm jacuzzi which is nice, the private beach is pretty and clean. They have at least 3 different swimming pools for adults, and they have dedicated for kids too.
Alva Fam
Jan 22, 2022
5
Great beach front hotel.
Room was clean and had all the necessary amenities.
We had a beach front room with amazing views at an affordable price.
We did not tried their food as we eat outside all the time. We bought the room only not all inclusive.
Just be aware that it's beach is a bit rocky. Not easy to swim.
Recommended.
Pandit Dasa
Jan 18, 2022
3
Mixed feelings about this place. First, it took about an hour and 15 minutes to check in. I've literally never in my life waited that long to check in to a room at any hotel ever. They only have one or two people at the desk checking in guests.
The big disappointment was that the beach connected to the hotel is incredibly rocky with big stones. Too dangerous to swim unless you want to take a chance at getting scratched up or cracking your head against the rocks. Paying all this money for a beach-front hotel but not able to swim in the ocean was very frustrating.
It would be nice if more of their waiters and kitchen staff spoken better English. A majority of visitors are English speaking so you would think they would train a few people up to be able to communicate with their guests. It took a few days to be able to communicate my specific dietary needs to them and they did try their best to accommodate me and my wife.
On a more positive note, the views of the turquoise ocean were very nice and the travel agency was helpful in lining up tours.
Julia Marangon
Dec 23, 2021
3
Me quedo con mi familia en Empório Cancún, en régimen de todo incluido.Sin embargo, ¿cuál es mi sorpresa al saber que aún así, VARIAS COSAS tienen que pagar?como unos vinos (los mejores, por supuesto), cervezas y, lo más increíble de todo: ¡agua de coco!Sí, en el sistema Todo Incluido del hotel, si quiero agua de coco, tendré que pagar el equivalente a cincuenta reales (solo en efectivo).Si hubiera sabido que era así, no me habría quedado aquí.¡Sin mencionar que se está renovando un edificio, haciendo un ruido horrible y las piscinas están más frías que el mar!Estou hospedada com minha família no Empório Cancún, no sistema all inclusive. Porém, qual minha surpresa em saber que mesmo assim, VÁRIAS COISAS tem que pagar?!? como alguns vinhos (os melhores, claro), cervejas e, o mais inacreditável de todos: água de coco! Sim, no sistema All Inclusive do hotel, se eu quiser uma água de coco, terei que pagar o equivalente a cinquenta reais (só no dinheiro). Se eu soubesse que era assim, não teria me hospedado aqui. Sem dizer que um prédio está reformando, fazendo um barulho horrível e as piscinas são mais geladas do que o próprio mar!
Gabriela D.S
Dec 23, 2021
5
Nuestra estancia fue muy agradable, la habitación de buen tamaño, la vista al mar fue espectacular. Lo mejor fue el servicio de los meseros, muy alegres, atentos, serviciales, gente que disfruta su trabajo y lo hacen con gusto lo que te hace sentir bien. Igual todo el personal muy amable. Lo único malo fue el frigobar 😅 no enfriaba naaada. Gracias, esperamos regresar pronto
Monique Burton
May 10, 2021
5
This hotel definitely exceeded my expectations, very clean, hotel grounds well manicured with plenty of staff and security. I booked a double beds with ocean view and got upgraded to a king suite with ocean view due to my room not being ready yet as I arrived early....super awesome! Everyone is very friendly, I loved being at the pool bar...that was my favorite spot to swim, drink, and snack on those fried shrimp tacos with the spicy avocado sauce. I definitely was a happy buzzed guest. This is definitely a family and couples hotel, didn’t notice any solo travelers like my myself but it was still enjoyable. I treated myself to a deep tissue massage and Elsa was wonderful! So relaxing to have a massage a step away from the beach, with the sounds of ocean was just what I needed. The only issue I had was the miscommunication with the Covid testing, I was within the 3 days prior to my departure but I was told to take it the next day which caused me to miss my planned day of excursions, aside from that, everything else was awesome and I’d definitely recommend to others and will be returning later this year.
Lorena Valles
Mar 16, 2021
5
It was amazing ! The room was very clean. We had the breakfast included and the servers and hostess were very attentive and nice every day. The receptionist were all so great and accommodating, especially Marifer who helped us check in and out. I felt very welcomed everyday while I was here. Anytime you walk by any employee they don’t hesitate to greet you and ask how you’re doing. I did hit a small snag with room service though, they did not deliver my food and did not call to let me know they would not be delivering it. Besides that everything was amazing!
Vera C
Made the best of it.
2
I write this while surrounded by two feet of snow. So I now have fond memories of being in the Riviera. Unfortunately, they are not all good. I am a person who can appreciate anything and make the...
Tman1532
Way better hotels for the price they ask.
3
Last night here and in the room by 11 as the one and only bar with very few seats closes at 11. No entertainment of any kind makes this a tough resort to have good fun. The food was decent but...
New_beginnings_now
Vacation
5
The waiter Manuel pat was amazing and very accommodating. He made sure we were ok and took excalent care of us. He really made my experience in the hotel that much better. The food was mazing! I will...