“We were just at this place tonight 6/20/21 for a party hosted by a friend from out of town and was checked in in one of the two bedroom suites.It was fun and the view in their room was amazing, until it was time to go home. We parked at the Ghiradhelli square parking garage so we thought they might validate for parking. We exited thru the stairs which led directly to the square so we have to go around and enter thru the front door to get to the lobby. When we got there, a staff opened the door and I asked him if they validate for parking, he said yes and for us to wait, at the same time another staff (front desk) came running to ask if we were checking in, we said no and we asked him the same thing. He looked at us and said no they don’t validate for parking for non-guests and non-owners. So okay we left, but as we were walking out, I thought, but we were guests,(he probably thought were not because we came from the outside and entered thru the lobby) so we went back but I was already fuming. I tried to explain that we were guests at one of the rooms and asked again if they validate, he looked at me like I was crazy and mockingly (which made me angrier) told me that they don’t even have a machine to do it and gestured behind him, which made me realize that there’s no point talking to him anymore, it looks like he may even call the cops on me. My point is he could have told me they don’t validate period, end of story, from the very beginning but saying that they do it only for guests and owners then changing his story when I said we were guests was just rude and prejudiced.”

“A dream come true property, this is what service is all about. The team at the Fairmont Heritage Place will delight your soul. Outstanding 5 star experience. The service was impeccable from all staff members. Initially, we only booked for a 2 week stay and kept extending, for another 5 months while we were remodeling our home. We stayed in a beautiful 2 bedroom suite with high end amenities, including a full kitchen and washer and dryer in every residence, which is very difficult to find in San Francisco. Along with my family being extremely happy with our stay, our dog had a fabulous time as well, as they are pet friendly and supplied him with a dog bed, dog bowls, and dog treats. The doorman loved to give him treats as we would come and go. Besides staying in luxury, you are in a prime and safe location, just upstairs from Ghirardelli Square. You are also in close walking distance from Fisherman’s Wharf, North Beach, Fort Mason, and the Marina District. The Mustard Terrace was our favorite part of the hotel. It has spectacular views of Alcatraz, the bay and the world’s famous Ghirardelli sign above. We loved hanging out on the comfy outdoor couches by the fire pit, day or night. The hotel also offers a complimentary generous wine and cheese hour every Wednesday and Friday which was a wonderful perk. We can’t thank the entire staff enough who went out of their way to make our stay feel like home. I can honestly say, the staff treated everyone like family! A few of them are Marco, Stephen, Aziz, Ryan, YuMi, Jean, Jason, Jeff, Asim, Lucia, Michelle, Johnson, Byron, The housekeeping team, Dallas, Karina, and Sarah. And of course the managers Jonathan, Dan, and Jessica.”