“Despite some minor drawbacks, we mostly enjoyed our 5-night stay at the Crowne Plaza Kensington. The hotel property and rooms were clean and comfortable. We chose this hotel for the double bed family rooms, which was surprisingly spacious. I really liked that breakfast was included so that was quite convenient and a peace of mind when starting our day. Location was superb as the hotel is located across the Gloucester tube station, half a block away from the hop-on hop-off bus stops, and a short walk to Harrods and other shops. My only issue was with housekeeping. Our room included two complimentary bottles of still water upon check-in. The bottles were replenished on the second day but were forgotten on the third, forth and fifth day. Perhaps it was because we had purchased additional bottles of still water (which were stored in the mini fridge) but that doesn't negate our entitlement to the complimentary water each day during our stay. My husband had to purchase two bottles from the front desk one evening at £2 a bottle since Boots pharmacy across the street closes at 8pm and we previously purchased their remaining stock in the cooler. Housekeeping also didn't bother cleaning/replacing the used mugs and spoons. By the fifth day of our stay, we had a closet full of (four) used mugs that had been there for three days. Granted we could have easily rinsed them for re-use (which I did on our last night) but the onus should have been on housekeeping and not the guests. Even so, I would probably stay here again for value and comfort of two beds and the convenient location.”

“Perfectly located for us. Only a few steps away from the Gloucester station.The staff made us feel right at home. Our room was cozy with updated amenities and comfortable beds. Ithas the feel of a boutique hotel. The food was well prepared in the in house restaurants and indoor lounge area (where they also provide high tea in the afternoon)The wait staff was very friendly.We enjoyed the outdoor garden area which was divided into 2 sections: a grassy area with comfortable chairs and tables and "pods" for private group activities,and the"beach" which even provided flip flops so your feet would not get too sandy if you want to enjoy a lounge chairs situated there. As IHG members, we were able to utilize a private lounge/dining area for breakfast each morning and drinks in the evening. (Check your tier status for this amenity). There are several absolutely amazing restaurants, shops and grocers within a short walking distance!We most definitelyplan to stay here again when we return to London.”