This luxurious hotel is located next to the former fishermen village of Playa de Carmen. The transfer time to the airport is approximately 50 minutes. Playa del Carmen is just 3 km from the hotel. Shopping venues, bars and restaurants are to be found in the vicinity. Its situation is ideal for those wishing to partake in aquatic sports. The Iberostar Quetzal hotel is situated only 5 minutes drive from downtown Playa del Carmen, on the Riviera Maya. This Mexican town, whose economy was based on fishing, has in recent years become one of the favorite destinations in the Mexican Caribbean area. Playa del Carmen. This city offers something for all tastes, its spectacular beaches, its famous Fifth Avenue that attracts thousands with its shops and restaurants, and its vibrant nightlife, all which make it irresistible.
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
“Honestly, can not complain about this place at all. Great staff! Great food! Great shows! The employees at this hotel really go above and beyond to take care of you. My girlfriend and I had a wonderful time!”
— Calvin Mack
“We have a fantastic time at the hotel. Food is delicious and varied. Service at the highest level, friendly and helpful. Special thanks to Fernanda and Yomi from the entertainment team for great and funny atmosphere and of course constant smile on their faces and the wonderful waiter Ramon who looked after us so well during the meals. I can recommend the hotel with a clear conscience. The staff tries very hard to make everyone feel as well cared for as possible, the rooms are spacious and clean. The whole is complemented by amazing agouti animals, flamingos, coats, howlers, iguanas, peacocks, turtles and very well-kept vegetation that make it nice to stroll around the hotel.”
— Magda Woźniak
Customers review
Overall Excellent, 4.3
Value 4.3
Location 4.5
Cleanliness 4.6
Comfort 4.2
Neighborhood 4.6
Amenities 4.4
Condition 4.4
Quality 4.2
Recomendation 80.7%
Julio Duarte
Dec 24, 2021
5
Un lugar maravilloso, bonita playa, sus piscinas espectaculares, con una atención de primera al igual que sus comidas y tragos , en especial el trato de nuestra anfitriona Liz, en resumen un lugar totalmente recomendable para venir a disfrutar, aun no me voy y ya quiero regresar!!!
Róża Grzegorz
Dec 18, 2021
5
Great hotel with with an amazing exotic scenery. All facilities make the stay comfortable and relaxing. Moreover, stuff is really welcoming, warm and friendly. Especially concierge Frank! Easy-going and really helpful. I can highly recommend this place!
Pedro Rodrigues
Dec 17, 2021
5
Animações muito bem realizadas, com pessoal muito profissional, afável e dedicado. Limpezas sempre adequadas e ajustadas.
Acústico Clazz
Dec 17, 2021
5
Sensacional! Ótimo atendimento já na chegada. Atendente Liz nos recepcionou muito bem.
Thiago Matheus Turatti
Dec 17, 2021
5
Excelente hotel e na chegada conseguimos fazer as reservas com a Liz que nos atendeu muito bem! Chegamos com o pé direito.
Cris N. GQ
Dec 17, 2021
4
Me gustaron mucho las clases de Yoga sunrise y Zumba impartidas por Perla. Una gran profesional y bella persona. Los restaurantes temáticos son malos, sin carta destacada ni nada adicional a los buffets. Podrían poner servicio de alquiler de bicis.
Marcelo Sepúlveda Rios
Dec 17, 2021
5
Muy bueno el servicio, muy buena las comidas, agradecer la cordialidad de Liz al momento de llegar y cada vez que nos veía y también la cordialidad de Fernanda con sus actividades cerca de la playa, personas muy alegres que entregan mucho cariño y alegría 🥰🥰🙌🙌🙌
Rhonda Buckman
Dec 17, 2021
5
Luis Conceirge is amazing.He took excellent care of us when we celebrated our 34 wedding anniversary. He Went above and beyond the call to get answers.Made us feel secure.
Joseph Fife
Dec 17, 2021
5
Gorgeous place. The food is tasty. Pedro has been incredible. Working his guts out to take awesome care of his. Very pampered!
Nadeem Elborno
Dec 17, 2021
1
The food is gross. So many from the wedding party got sick from it (no we didn't drink the tap water).Our friends toilet didn't work for three days even after being reported.The father and mother of the brides room air conditioning didn't work the whole time.The management and staff will literally look you in the eye, not apologize for the inconveniences and do basically nothing to fix the issues.Will never ever go to this dump again.Oh by the way, we went out of our way to PAY for tequila and put it in our freezer...it's so watered down it literally froze.Read these reviews carefully and see who they're coming from. Also look at the resort's responses to any negative reviews.Zero accountability. Just go somewhere that's worth it.
Kofi Thompson
Dec 17, 2021
5
Just wrapped up a 6-day stay. From a covid perspective felt really safe on the trip as most of the resort is open air. They also had fantastic shows as well. If you've been on cruises it has a very similar vibe with activities and all you can eat food and drinks.Staff was also great like Luis in the concierge. Waiters and bartenders constantly tried to take care of as well.Would strongly recommend
Nancy Frizzera
Dec 10, 2021
5
Exelente lugar, llamativo con selva propia, muchos árboles de variadas especies, sendas para recorrer todo el lugar hasta puentes colgantes muchas cascadas que hacen muy atractivo el lugar. Animalitos caminando libremente como iguanas, coatis, pavos reales, flamencos, monos, loros, 2 tortugas una de 45 años y la otra de 18 años, en la playa muchas gaviotas y pelícanos cuando pescan se quedan flotando muy cerca de la gente. Las playas amplias aguas turquesas. Las habitaciones cómodas dan a la selva, los restorán muy lindos y temáticos gran variedad en las comidas y bebidas. Todo muy completo las piscinas amplias con bar incluído. Teatro todos los días distintos espectáculos. El personal muy atento. Cómo en todos los Iberostar la limpieza es impecable.
Mateo Santiz
Dec 10, 2021
5
Este hitwl es lo mejor cuentan con servicio de calidad el dervicio de bares es lo mejor mateo y manuel super cordiales la animacion super bonita con clades de baile y juegoa en la piscina principal y los shows
Furtol
Dec 10, 2021
5
Lo recomiendo ampliamente, me gustó mucho, buenas habitaciones, buena comida, éramos pocos mexicanos y nunca nos trataron diferente que a los extranjeros.
Adam Ford
Dec 10, 2021
4
Nice place. Good food. A bit too obnoxious with the loud games and music by the pool and on the beach for my taste. But great overall vibe, especially for families. Highly recommend for groups, probably not the best place for a romantic getaway for two. Easy and plentiful parking for our rental car. First experience at an all inclusive resort and it has huge advantages, but I think I prefer the chaos and intermingling to be found at a small hotel in town--so many lovely shops and restaurants and so forth in town. But most people here at Iberostar never leave the resort. No need to ever leave heaven. But it isn't real, like Disneyland isn't real. If you are into that vibe, you'll love it here.
Nora Soto
Dec 10, 2021
5
Luis concierge, gracias por todo tu servicio,excelente atención, muy recomendable, super amoroso y gentil. Nos vemos pronto.
Olga Steingieser
Dec 10, 2021
5
I had a wonderful stay at Iberostar, Queztal greatly in part to the gracious hospitality of our host, Frank. Also, walking onto the beach every morning greeted by the various birds, coatis, monkeys and various birds is quite the meditative escape. I highly recommend Iberostar.
Tayna Castilho
Nov 24, 2021
5
Ibero Tucan ja tem um lugar separado no coração...é um hotel lindo, com uma natureza incrível. Os Buffets tem uma variedade enorme de comidas e as sobremesas são uma melhor que a outra. Todos que trabalham aqui são receptivos e atenciosos. O hotel é muito lindo, limpo e organizado. Voltaríamos e indicamos de olhos fechados !!!!
Calvin Mack
Nov 24, 2021
5
Honestly, can not complain about this place at all. Great staff! Great food! Great shows! The employees at this hotel really go above and beyond to take care of you. My girlfriend and I had a wonderful time!
Pablo LT
Nov 24, 2021
5
La verdad muy buena la atención y la amabilidad de todo el personal. En especial de Liz, que siempre estuvo ahí para asistirnos. Gracias
Luis Felipe Cavani
Oct 24, 2021
5
Atendimento excelente. Daniels, Ricardo e Samuel bar do kiosko muito gostoso a bebida e o atendimento
Fellipe Santos
Oct 24, 2021
5
Excelente comida com ótimo atendimento
Sávio D Angelo
Sep 24, 2021
5
Muito importante quando estamos num país estrangeiro e somos bem recebidos e foi isso que aconteceu. Quero aqui destacar uma colaboradora, a Betty Flores, ficamos encantados com a sua eficiente explicação dos serviços do hotel. Recomendamos!!!
Rúben Ramos
Sep 24, 2021
5
Gostei muito do Hotel, comida excelente um ambiente incrível e funcionários muito simpáticos gostei muito da experiência e espero voltar, há sempre animação tanto na piscina como no resto das zonas do Hotel, o serviço de quartos também é excelente com funcionários sempre ao dispor. Gostei muito da experiência.
NG
Jul 01, 2021
4
Beautiful resort, the wildlife was amazing. The food at the buffet was great and the staff were all very friendly. My only complaint was that it was impossible to get dinner reservations at any of their restaurants. As soon as we checked in, we tried to make reservations and everything was booked already. We were able to go the Japanese restaurant only because we showed up and asked if they had any cancellations. We waited outside until they eventually said they did. Without reservations, you're just eating at the buffet every day. Wish I knew that before booking. Part of the joy of an all inclusive is going to a restaurant every night, not the self service buffet.
lisa gallardo
Jun 18, 2021
5
Beautiful hotel. Great restaurants. Amazing customer service. In fact the VIP services were so amazing that they tricked us. We signed up for VIP services we had an understanding of how payments would be made/charges would be done. The minute we walked out of their office, they charged my card $2000. They completely tricked us rod and Regina where the team that did this. Beautiful hotel just stay away from the VIP services and Rodrigo and Regina. I am contesting all of these charges at this time. They completely swindled us
Stany D'Souza
May 21, 2021
4
It was a pleasant experience with all the food and drinks for free! Ibero has excellent evening singing and dance show. The beach is not so good. We were not alerted to time share issue and spending one whole day for that. The property contains extensive nature trails with different animals and birds to see. The pools are good and well maintained. The staff are friendly and helpful. Martini was very helpful and guided us to the surrounding community and facilities inside the resort and made our stay comfortable and memorable one!
Marcus Dekker
Mar 12, 2021
3
Resort is a little dated. When they say mini bar in room that means mini fridge with cool not cold drinks same goes for ac that is an old hydronic system that does not keep your room cold cool at best. Food was same thing breakfast lunch and dinner so after two days got old quickly. The feel was more secluded which was nice but then there were lots of mosquitoes. Also my last day they took away the soft serve ice cream which was the best part of the resort.
Magda Woźniak
Mar 10, 2021
5
We have a fantastic time at the hotel. Food is delicious and varied. Service at the highest level, friendly and helpful. Special thanks to Fernanda and Yomi from the entertainment team for great and funny atmosphere and of course constant smile on their faces and the wonderful waiter Ramon who looked after us so well during the meals. I can recommend the hotel with a clear conscience. The staff tries very hard to make everyone feel as well cared for as possible, the rooms are spacious and clean. The whole is complemented by amazing agouti animals, flamingos, coats, howlers, iguanas, peacocks, turtles and very well-kept vegetation that make it nice to stroll around the hotel.
Mikegrabow1 .
May 13, 2019
5
Amazing open air theatre!! Was a pleasure to be on that stage with the elements crew
Tamara Zubchonak
Apr 15, 2019
4
Nice place to go with children , beautiful resort, beautiful jungle with monkeys, peacocks, flamingos, every day shows, food is okay, restaurants are so-so, staff is good.
Sergiy Konstantynov
Apr 03, 2019
5
Very good place I love it
Mario Midy
Feb 26, 2019
5
Very nice all inclusive place. Would definitely recommend it if you want to relax for a few days or weeks. You will be entertained and amazed.
Tabitha Palmer
Oct 10, 2018
4
Great place clean Resort beautifully decorated the food is exactly the same at every single day.
A5708THvictoriat
Sunny Sky and Beautiful Beaches
4
I was disappointed there were no servers for the pool and beach area like past experiences. However, the bartenders were terrific, and the beaches are white sand.
The grounds are in need of repair...
Johanna P
Bad!
1
We were in Cancun prior to heading to Playa del Carmen, hoping for a wonderful time. Instead, we got inconvenience all around. Could not schedule a covid test or restaurant reservations due to...
Casey M
Good value
4
The property is wonderful - well kept and has a nature-y feel. The pool and beach are top notch. Service is wonderful. Food is just ok (mostly buffet) and for four nights we were only able to eat in...
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