“Where to start. We requested a room and they upgraded it and moved us to a location we didn't want to be in. Not an upgrade. The toilet seat was broken. The toilet didn't flush properly it had to be repaired. The shower didn't work properly and had to be repaired. When I plugged in the blow dryer it was broken. They did bring us another but it was hardwired. They didn't even offer a room to blow dry my hair (20 degree temps). We did get a room change when we returned. That room - the toilet ran all night. The sink was blocked and slow drained. No bath mat or toiletries. The room staff claimed not to speak a word of English. Not even "towel" and ignored us. The spa was “down” the 5 days we were there. Very little heat in the breakfast area in the mornings. Do not plan on eating dinner at this hotel. It’s pub food and quite pricey. The power went out twice the night we were leaving in 20 degree temps and a snow storm. When asked if we should move hotels we were told no. We didn't want to oversleep and miss our flight. When we called the front desk they asked us not to call Hilton directly they would comp us points. That didn't happen. They comp'd us food for a day we weren't even there and when we did call customer service they said it would be reviewed and answered within 3 business days. That was 3 days ago. I try not to bash hotels as we know staff is difficult to find but PLEASE .. if you travel frequently as we do this is not a 4 star hotel. It is in need of many repairs and the broken promises were a bit annoying. Just don't promise and not follow through Hilton. Photo added to show we were leaving early for our flight after “just a dusting” of snow fell.”

“This was our second couples weekend get away and it was even better this time around. The staff Brianna and Penny helped decorate our room and get a cake and even drink tickets for my partners birthday. I had balloons and decorations delivered and they took care of the rest. The king suite and jacuzzi tub is awesome and the shuttle that takes you into town for drinks or dinner and will pick you up is amazing. It was the most stress free experience I’ve ever had. Zack at the front desk is also so friendly and helpful. He remembered us from out last trip and that made us feel like we were right where we belonged. We will definitely go back.”