“Famílias, não indicamos: 1. Como recepcionistas, há estagiárias que não têm autonomia de resolução de qualquer problema. O hotel, mesmo durante o fim de semana, não tinha quem respondesse por ele, um gerente ou qualquer cargo de responsabilidade. 2. O quarto das crianças não era conjugado como indicado pela booking. 3. Não nos foi apresentado o hotel tampouco recapitulado o que tínhamos de direito. 4. Reservamos 4 quartos. 3 tiveram problemas no ar condicionado e esses não foram resolvidos. Diante de nossa repetida indignação, no último dia, foi nos oferecida uma compensação pequena, relativa a uma taxa de turismo de que pouco falam.Lamentável, desrespeitoso.Familles, nous n'indiquons pas: 1. En tant que réceptionnistes, il y a des stagiaires qui n'ont pas l'autonomie nécessaire pour résoudre un problème. Même pendant le week-end, l’hôtel n’avait personne pour répondre à cela, ni à un responsable ni à aucun poste de responsabilité. 2. La chambre des enfants n'a pas été conjuguée comme indiqué par la réservation. 3. Nous n'avons pas montré l'hôtel ni récapitulé ce à quoi nous avions droit. 4. Nous avons réservé 4 chambres.3 avaient des problèmes de climatisation et ceux-ci n'étaient pas résolus.Vu notre indignation répétée le dernier jour, on nous a offert une petite compensation pour une taxe de séjour dont nous parlons peu.Pitoyable, irrespectueux.Families, we do not indicate: 1. As receptionists, there are interns who do not have the autonomy to solve any problem. The hotel, even during the weekend, had no one to answer for it, a manager or any position of responsibility. 2. The children's room was not conjugated as indicated by the booking. 3. We were not shown the hotel nor recapitulated what we were entitled to. 4.We booked 4 rooms.3 had problems with air conditioning and these were not resolved.In view of our repeated indignation on the last day, we were offered a small compensation for a tourism tax of which we speak little.Pitiful, disrespectful.”

“Great and helpful staff, clean rooms. I stayed there for 3 weeks. Loved it and my next trip I definitely will stay there. Many thanks to the front desk staff and the breakfast lady Zohra who took the extra mile in helping my father. Many thanks to all the staff they made me a loyal satisfied customer.”