“Stay away from this hotel . I arrived with my friend this morning and checked in, unfortunately only one of our rooms was ready which wasn’t a problem at all as we wanted to visit the city right away. (Check in was about 30 minutes) When we came back at 6.30 pm to pick up my room key I was told the connecting room joined to my friends had technical problems. I was then asked if wanted to pay now wich i said I could do with my friend after a hot bath because of a long day on the road . They then told me they wanted a guarantee (not trusting me ) even tho my friend didn’t need one . This all took another 30 minutes of my day as the first person in line. I then payed right away as I was tired and out of patience. They had already gotten all my info and Coronapas at check in but now wanted it again. When i arrived to the new room it was not the same class as my friends, it did not have a bathtub like my original room had . i called the reception they then told me i couldn’t get the same type room ( no valid explanation). I feel ripped off, badly welcomed I will never come back and I will choose another hotel for my last night. I have worked for the Costes in Paris i know what I’m talking about. This is a 1 star treatment!!! My friend was not asked for payment at arrival or guarantee at arrival so thats a bad excuse im sorry . Trying to bribe me with a beer that i used from the minibar to delete my review on google is just ridiculous in my opinion . I have stayed at different raidissons three times this year never have i had this treatment. Also the room was in poor condition Carpets stained, spider web and bad finissions.”

“Excellent hotel which goes the extra mile to make you feel good and live in style. The room was huge and comfortable. In the lobby you were welcomed by free candy, snacks and drinks. There is a tram stop just outside and a short walk to Schönnbrunn Castle.”