Another wonderful stay at the Delta Marriott! I continue to be treated like a VIP at this hotel for the past 8-9 yrs. Jessica provided terrific customer service when I checked in and Ms. Jeannie gave me a warm greeting. Special thanks to Pat, the friendly maid who cleaned my room the first day when it was overlooked by another maid and Orvelli who fixed my cable when it wasn't working. The pool and jacuzzi were marvelous and the ideal temp especially since I swam every day of my stay. I would like to stay at your hotel on my next stay but unfortunately, the rates are outrageous because there is a NASCAR race that weekend so will return in May unless the rates are lower. Thanks for another fantastic stay!

It was my first trip there and I stayed for 6 days for work. From the moment I checked in, until I left everyone there was so polite. Even the servers in the restaurant were super friendly. One lady even started to sing to me. That made my day. The shuttle service was great and the drivers were very prompt. I will definitely stay here again.

We generally stay here each time we are in Richmond. The location is perfect for us and you can walk to theaters and dining places and parks. It used to be an old Holiday Inn which they have definitely perked up. Rooms are a good size with nice views of the river.

They have done a great job with this hotel it used to be an old Holiday Inn. They've really spruced it up and it's very nice. The restaurant was very nice and the happy very reasonable buffet breakfast. Great view of the river and you can walk to several parks from this location.

Urine smell permeated the fourth floor as you stepped off the elevator. Strong. Pungent. Horrible. Someone or something relieved themselves right in the hallway and management thought it okay to still rent out that floor. This Marriott must be hard pressed for money ranking that over service to their customers as obvious by such a decision, doubling down as well with their shuttle service. Great amenity, taking hotel guests around Downtown Richmond. Courteous drivers made each trip pleasurable, but there was only one van. Why? So wait time to get dropped off and picked up was extra long. These vans couldn't be that expensive. Surely payment for one night's stay from guests on the stinky 4th floor could have paid for another one. And then, to top it off, one of the hotel clerks told me she could NOT get my Bonvoy membership number to make sure I get my points (I couldn’t remember what it was). And why not?? So, I got it by calling Marriott (crazy, I know since I was standing right in Marriott). Then when I told her I had my number and how I got it, she decided she would help me get it and asked me for my name (I had already given it to her when I first asked her for help). I again told her I had the number but she didn't want me to give it to her, she insisted (now) that she'd look it up. Really? How inane. All in all, a very bad stay.

I thought I was the only one on my floor, it was so quiet in my room. The hotel was renovated very well. I hated the location of my bathroom door, but everything else was very good. Shower was large...

Many thanks to Tomas for getting us to and from our Valentines Day dinner! He was friendly, funny, and a terrific chauffeur. He’s a great asset to Delta Hotels by Marriott Richmond. Keep up the...

The front desk staff were phenomenal!!!!!! The van drivers extremely pleasant and prompt!!! Hotel clean and linens white and pressed! However when paying over $250.00 per night at any hotel, you...

I stayed at the Delta by Marriott for about 3 weeks for a business trip at VCU Hospital. The check-in was smooth, the front office manager was on duty and he personally added my Marriott Rewards # to...

Countless problems. Shower dripped nonstop and usb chargers did not work. If you want/need a tub you can ONLY get a double bed. Curtains facing the sunset don’t close completely so get ready to be...

Great hotel in the heart of Richmond - very clean and friendly. Restaurant and bar on site. Parking is in the garage next-door and an additional fee of $15. The room is very comfortable - and it...