“Excelente hotel. Com acesso direto a praia.”

“First, I'd like to state that we are not a family that often complains or sees the negative in a place.In fact, this is the first review I have ever done.We felt it was necessary, as we were SO disappointed and we felt our stay was definitely not worth the money.We did not have reservations.My husband went inside to check about availability, the cost, and to check out the hotel.He stated the front desk worker was rude, and made him feel like he didn't want us to stay because my husband was asking questions and "inconveniencing" him. My husband asked him if he was having a bad day, and then he was more friendly.My husband was quoted a price, which he thought was acceptable, but then we received a more expensive price when the room was officially booked.It appeared we had a room, but then that room was "gone" and we accepted a handicapped room, so we could finally begin our stay. When we got into our room,we immediately noted the room was very plain and cold.The queen beds were much smaller than normal.There were only 2 pillows on each bed.There was no comforter, and nothing about the beds/room was "plush", which is what we expected from the "plush" appearance of the lobby. For the temperature,we tried adjusting the thermostat, but it didn't seem to work.We ended up 'freezing' that night. Overall, the pool area was nice, butwe were disappointed when we walked to the beach, as there was not an area "exclusive" to the hotel. There was not service to get drinks.When we did get drinks at the bar by the pool, we were charged for an alcoholic drink, when it was actuallynon-alcoholic. Then, in the middle of the night, our neighbors/ hallway patrons were loud and woke us all up.In the morning, when I tried opening upthe curtains,had to pull the rod with all my might to make it slide.The TV remote power button was almost unfunctionable, as it was pushed in so much.When we took a shower, (handicapped) the water was difficult to keep in the shower area, and it ended up halfway to the toilet, despite our attempts to contain the water. There was a very little, relatively unfunctional shelf by the sink outside of the shower, (maybe because it was a handicapped room, but not helpful).Also, there was no coffee machine/coffee, and no ice bucket. Our room had dirt in the corners of the room, there were marks on the walls.The hallway carpets were dirty.One positive thing we can say is the "included breakfast" was excellent.It was nicely organized for covid regulations, the staff was very courteous and helpful.It was a nice location, outside and clean.When we left breakfast, my husband asked for our car from the valet worker. When we came back down with all of our luggage, we had to wait for a total of 45 minutes.The valet worker statedthat they lost the keys and the key was actually in another driver's pockets.As you have read, our stay was definitely not worth the money.We were sorely disappointed, and would not recommend this hotel or a chain of it, to anyone.”