“Checked in- immediately noticed hotel wasn’t clean. Dusty, the bathroom sinks kept clogging up. The air conditioning wasn’t working, turned it on full speed and barely any air. When we called management they said fixing but nothing. Decided to go on Google review to have a look and was shocked at some of the comments where things were stolen from hotel room. We immediately checked out. Not sure how it this property is under a Marriott Group. Check-in imediatamente notado que o hotel não estava limpo. Empoeirado, as pias do banheiro continuavam entupindo. O ar condicionado não estava funcionando, ligou na velocidade máxima e quase sem ar. Quando ligamos para a gerência, eles disseram que consertaram, mas nada. Decidiu ir na revisão do Google para dar uma olhada e ficou chocado com alguns dos comentários em que as coisas foram roubadas do quarto de hotel. Fizemos o check-out imediatamente. Não tenho certeza como esta propriedade está sob um Grupo Marriott.”

“I stayed for two nights at the Hotel de Berri.We arrived at 10 am just to drop off the bags, knowing that check in was at 3 pm.I had reserved two Prestige suites as a previous call to the hotel had indicated that in order for both rooms to be near each other, these were the room types to book.This information turned to be false, as there is only one Prestige suite per floor.The rooms were not actually available for check in until 6:30 pm.Reception staff and manager were largely unapologetic.I had my 71 year old mother with me and this was a huge inconvenience for them to not have the room ready at 3 pm as guaranteed.This is a three star hotel, not a five star as they advertise.The air conditioning in the room was anemic.There was no air conditioning in the bathrooms at all.The windows did not open and the hotel did not have fans to use in the rooms.The wood floors were filthy with dust and dirt.The vacuum that we witnessed the housekeeper trying to use was clogged and had no suction.The rooms are not as represented on the website.The wait staff in the restaurant could not get orders right in either French or English.The food was the quality of an Applebee’s.When we were preparing to leave, no one asked us how our stay was.The only question asked was, when are you leaving (asked urgently so that they could prepare for the next guest).We had them book our 11 am car and driver for departure, so had they paid the slightest attention, they could have made whatever plans they needed to in the background without pressuring us to hurry up and leave.If you are using Marriott points, then maybe all the inconsistencies of this property might be overlooked for some. But for me, I paid cash and expected to get what they advertised and promised.And this hotel came far from delivering.The staff at this hotel was so incompetent and uncaring that I felt compelled to write a review even though I rarely write reviews. Me alojé dos noches en el Hotel de Berri. Llegamos a las 10 am solo para dejar las maletas, sabiendo que el check in era a las 3 pm. Había reservado dos suites Prestige ya que una llamada anterior al hotel me había indicado que para que ambas habitaciones estuvieran cerca, estos eran los tipos de habitación que había que reservar. Esta información resultó ser falsa, ya que solo hay una suite Prestige por piso.Las habitaciones no estaban disponibles para hacer el registro de entrada hasta las 6:30 p. m. El personal de recepción y el gerente no se disculparon en gran medida. Tenía a mi madre de 71 años conmigo y fue un gran inconveniente para ellos no tener la habitación lista a las 3 p.m. como se garantiza.Este es un hotel de tres estrellas, no de cinco estrellas como lo anuncian.El aire acondicionado de la habitación era anémico. No había aire acondicionado en los baños en absoluto. Las ventanas no se abrían y el hotel no tenía ventiladores para usar en las habitaciones. Los suelos de madera estaban sucios de polvo y suciedad. La aspiradora que vimos que el ama de llaves intentaba usar estaba obstruida y no tenía succión.Las habitaciones no son como se representan en el sitio web.Los camareros del restaurante no podían hacer los pedidos correctamente ni en francés ni en inglés. La comida era de la calidad de un Applebee's.Cuando nos disponíamos a partir, nadie nos preguntó cómo había sido nuestra estancia. La única pregunta que se hizo fue cuándo te vas (se hizo con urgencia para que pudieran prepararse para el próximo invitado). Hicimos que reservaran nuestro auto y conductor de las 11 am para la salida, por lo que si hubieran prestado la más mínima atención, podrían haber hecho los planes necesarios en segundo plano sin presionarnos para que nos apresuráramos y nos fuéramos.Si está utilizando puntos Marriott, entonces quizás algunas personas pasen por alto todas las inconsistencias de esta propiedad. Pero para mí, pagué en efectivo y esperaba obtener lo que anunciaban y prometían. Y este hotel estuvo lejos de cumplir.El personal de este hotel era tan incompetente e indiferente que me sentí obligado a escribir una reseña a pesar de que rara vez escribo reseñas.”