“This hotel was just ok. The front desk staff who checked me in was dismissive and did not lead with customer focus. I then had to go back to the desk because my key didn’t work to which he seemed annoyed by. The room was not great for the price. Bathroom was dirty, floors were old and grungy, and the cabinets were warped and did not work properly. The room also had an odd odor that was thankfully corrected by room spray. My room was outside of the housekeeping room, so there was trash and other debris that piled up to my door during the day. We asked for towels multiple times during our stay to which we were told they were out. We were assured that a front desk representative would bring towels to our door as soon as they arrived. I was there for 5 days and they never arrived. The only positive of this hotel was the bartender, Janette! She was absolutely wonderful. Very pleasant, attentive, and kind! Overall, I would not stay in this hotel again. There are other Hilton properties in the city that provide more bang for your buck!”

“I stayed this past week at Distrikt hotel. Honestly, it’s your quintessential boutique hotel. You don’t expect the greatest, you expect a solid location and a decent nights sleep— It’s midtown. Unfortunately you will not get that. Don’t get me wrong, the staff are down to Earth. You can tell they’re locals, not transplants with a rehearsed script and overzealous act. They clearly do care, which is a decent quality. However, that radiator is BOOMING. I mean it is HOT. I understand, it’s the northeast. Most old buildings have a radiator and have potential to get warm. I stayed for one night because I had a conference the next morning. I paid $400 dollars out of pocket for a single night. Not their fault, a lot of conventions/conferences were in town and rooms in time square were in high demand. Honestly, it was nice to see the city teeming with life again after an extended quarantine period. I came to my room and it was boiling hot. The AC was set to 76°. After about 2 hours, I realized the AC must be completely broken. I called the front desk and no one answered. I had to get up at 7 the next morning so I needed to get as much sleep as possible. No temperature I set it on would cancel it out. I ended up having to keep the window open. Unfortunately, this led to an hourly cat and mouse game of closing the window when it got too cold (it was below freezing) and then sweating, and so on, I finally managed to fall asleep at 1:30 but was up by 6 after a night of being miserable. Don’t get me wrong, a voucher for a free drink is great, and so is warm apple cider in the lobby. Again, very down to Earth place. However, you truly won’t get much sleep here. After sitting in the lobby for a few hours I heard people frequently complain to the front desk about radiator troubles (mostly because of a rumbling). The staff truly did care and were anxious to help concerned customers. New York is the city that never sleeps. If you like being a little too toasty, and want to do the whole “when in Rome” thing, go ahead.”