This resort was amazing! We stayed on the preferred side. Check in was fast, rooms were great, it was nice being able to come down stairs to breakfast and snacks. No line ups for the downstairs area. Chairs were always easy to find around the preferred pool. For restaurants we always ate around 8 or 9 and found it wasn't that long of waits then. Everyone was so friendly except for the spa people. I would honestly not even waste your money going to the spa. Like we enjoyed the massage and facial but for the price of it, it was a one time thing. Our pedicure people were unwelcoming. Then my sister and the person she was with got treated so horrible that she almost walked out of there. Some of their staff made you feel like you were wasting their time. For the bars Alvin and the others were amazing! Then Dan who brought drinks on the beach knows how to brighten the day up! Loved their personality!

Everything was great except some of the food. We were on the preferred side so it was the "quiet side". But we were there for a birthday party so we were ready to have a good time, not a quiet time. But the butlers were amazing. Specifically, Andre and Chase. Andre took care of us with no problems at all. Chase was my friend's butler and it was her birthday, he had the room decorated and catered to her the entire time. The jerk chicken stand was the best food on the resort. Desires (resort club) was so much fun, the music was perfect and the DJ was hype. We went to Breathless, the resort converted to Secrets and it was very nice as well. The food was great, drinks were good and the pool area was so nice. We really had a great time. Definitely would recommend this resort.

This was my second visit to Montego Bay and I was excited about trying this resort as I had heard great things about it in the past. Well "great" is not how I would describe it! I rated this a 2 stars because I rounded up. First, the check in process was horrendous. We had to wait almost 3 hours to get checked in. We were constantly being given one excuse after another as to why our rooms were not ready. Once checked it, the room was clean and very nice so that was a plus. However, we were missing supplies that should have been provided with the room. We reported it but never got that resolved by the staff. We were traveling with a group so they set us up with rooms with adjoining rooms which was great. However, they put a couple between us which would not have been an issue except the door separating the rooms was not locked. That as you can imagine created a real problem and at a minimum a security issue. Not acceptable! That was reported as well and was never corrected until the day before we were leaving. The food in the restaurants was mediocre at best. Feels like corners were being cut from a food selection perspective, quality and the ability to even get food at certain times of the day. The grounds were well maintained and of course the beach was very beautiful, another plus. I guess overall I was expecting more based on the money that we paid and my prior experience. I can honestly say that I was very disappointed in a place that I love so much. While I will travel to Jamaica again I am certain, I will NEVER stay at this resort. And, I cannot recommend anyone else try this place because unfortunately, this was not worth the money. I hope that there are plans in place from a management perspective to really improve the customer experience here. Give customers the 5-star experience that you promote! Vacations are so very important in my life and very hard to plan in my profession. When I get the opportunity to get out and enjoy, I like to take full advantage of it. I want to walk away feeling like it was all worth it. Unfortunately, this one missed the mark. By the way, I was just here a week ago.

I've been to a few resorts in Montego Bay. While this is not my favorite resort, it was still pretty good. You will have a good time with all the food you can eat and free flowing drinks. The property is a nice size but not too big that it's overwhelming. There were a lot of restaurants to choose from and for the most part the food was good. Just a little advice, the hibachi restaurant is the only one that requires a reservation so reserve on your first night there, or it will be booked up. You can always eat there, but you have to have reservations for the hibachi part. The resort staff was very pleasant. One of the housekeepers I met named Cheston was so nice. Every time I saw him, he spoke and asked if there was anything I needed for my room without me having to ask him, and one time I needed extra towels, and he literally ran to get them. He was awesome. Everyone was so nice. The beach on the property was beautiful as well as the pools. But I prefer sitting out on the ocean. I don't usually buy pictures on vacation because I take my own with my phone, but the photographer Shawn T and his fun and bubbly personality made me want to buy multiple. One of my only complaints is that the room that my friend and I had was very dusty I always sanitize when I get in my rooms but I hated that it wasn't as clean as it could be. I told the front desk and they apologized and even sent champagne to our room. Another thing I wished was better was the staff bringing drinks to the pool and beach.

Property is beautiful ..however , resort seems a bit smaller than the others I have been to. We had a really nice ocean view from our room. People working there are jovial and welcoming. Be aware that their check in will legit take 2 hrs , until then, you are allowed to explore the properly and eat food. Check in time is typically around 3:00 pm. Food at the buffet , the jerk chicken cart and the burger place was great. You can get fresh coconuts as well by the pool which was a nice touch. Food at the restaurants for dinner were mediocre at the best. I have had better food at the other resort. Room service food , although it took an hr to arrive , was actually really good compared to restaurants. Entertainment by the pool was alright and got worse at night. They don’t have a proper sports bar if you are a sports buff. They do have couple of spots indoor and outdoor to watch your sports but it’s not that great. All in all …I would not go back here again considering the amount of money you pay.

They dont have enough staff to handle the crowd.long cue for any restaurant. Dirty restrooms in common areas. I had a good experience with Secret group in Domenican republic bit completely...

Overall it's a great resort for the price point. The staff were all very friendly and responsive. The property is lovely and well kept. The rooms are spacious, if a little tired. The food is fine...

The resort was beautiful, but what really makes this a truly special place is the staff. Everyone was extremely friendly, from the start at checking everyone tells you welcome home, and that’s what...