Had the worst experience of staying in a hotel here. Room was about $400 per night for which you expect good stay. Our toilet clogged twice 2 days in a row. Room sofa and carpet was quite old and but dirty. Gym below average. Exact same breakfast every morning. Giving 2 stars only because rooms were spacious.

A group of about 14 of us stayed here on a work trip for pretty much a month. From the first day we checked in almost almost everyone in the group was unhappy. Rooms not ready, as soon as you walked in the rooms they had a pungent smell, molded shower curtains (housekeeping never changes), no soap & toilet paper. The first day we checked in I felt sorry for the front desk receptionist at first since some of the group mistook her for the first lady that was at the desk when we first arrived but it was a different lady. Everyone was complaining. I gave them a fair chance till I had to beg for over a week for my room to be cleaned. When housekeeping finally cleaned my room they did not put toilet paper or cheated the tub. When I first arrived in this room the shower curtain was full of mold and still she refused to change it. After calling front desk several times someone finally changed it. Came back to my room the shower curtain package and trash was left all over my room. Besides all of the above one room key opens EVERY ROOM!!!! Two members of my team had someone walked in each of their rooms!!! This place is not safe! I was so happy after we moved to another hotel. This is not even why I’m leaving the review. The reason why I am leaving this review and I will be leaving a review for this hotel on every site I can and I’ll make sure my team do too! I had a package delivered there and I have yet to receive it. I’ve been calling for weeks. Spoke to both Edgar and Jessica several times with each saying they will get back to me and no one has. Every time I call there is no manager or someone will reach out to me. I know the package was delivered since they called me the day it was delivered. Now I’m calling every week and no one can get back to me and let me know where my package is. This package has my medication along with some other items! It’s been weeks and NO one has gotten back to me. Last person I spoke with was Edgar couple days ago and today and he said to me he don’t know when the manager will contact me or if they will. So I asked for the email. Stay away from this hotel if you want to be safe, not get sick from mold or want your packages!!!

I had confirmed booking done for this property one month priod and we reached late in the evening and the lady at the front-desk (Tia) told us that your booking has been shifted to another place because they're overbooked. And the property didn't bothered to inform us about the change and blamed us of not providing the details. Also the front desk informed that the 'confirmed booking' means not a confirmation and they are not responsible for giving the room for a confirmed reservation. Thankfully the front-desk helped us with the transport to new hotel. That was only good part. We were asked to talk with the property manager Megan who never replied to our mail and whenever got the response it was very late and never helping. Megan was also not at all interested in helping the customers even during the stay and after the stay. I contacted Megan over the mail for invoice which she never helped with and even didn't bothered to respond. That's not what as a customer we expect from chain like Marriott. In simple words, avoid this chain who are not able to stand their promises and no customer care.

The room was over $400 per night. Their pet fee is $100; this is not a bad deal if you stay for an extended period of time however, if you're there for only one or two nights, it's very high. The room we were given was filthy; the coffee maker smelled like mold, the dishes in the kitchen looked like they hadn't been cleaned in months, there were crumbs all over the floor and there were hairs all throughout the bedding. We were told the room was "cleaned" which I cannot believe. The staff did give us a new room which seemed to actually have been cleaned but was not remorseful or concerned about the room we had been given. If you're going to charge over $400 per night, standards need to be raised. I will not be staying here again.

Property is a bit hard to find at first. It's behind another building off the street. Outside parking is limited. Spacious parking in the underground garage. Honestly for the bay area, the secure underground parking is probably the best idea. Rooms are clean. Property is clean. Plenty of hot water. Comfortable beds. Staff is friendly and extremely helpful. The gas grill by the fireplace is a great bonus. The outdoor gas fireplace is nice too. The fitness center is good for a hotel fitness center. Would stay here again.

Gave this place only three stars because of the parking fee, which they very cleverly hide in the fine print when you book. I was assured that my total cost with taxes, etc., would be $122 when I...

I have been to many Residence Inns and while this one does not rank the lowest, it is pretty much close to the bottom of the spectrum. Staff are not particularly friendly and breakfast is pretty...

The hotel is fine. The front desk staff were not mean or bad, but they were not friendly. Service with a smile is not the theme here. The rates were fine, but tacking on $17.00 for parking is a...

Our overall stay here was pretty mediocre, with one particularly negative experience - smelly sheets on the bed! We stayed one night, arriving around 4pm on a Saturday and departing at noon the next...

I must’ve been the lucky hotel guest to get the jet engine in the bedroom closet because I am surprised to see no other reviews about it. I came to Residence Inn thinking that it would be a...

Stayed here for a week while working in the area. Although I know that Residence Inn is not a 5 star grading, I was expecting better. I didn't like that the rooms are in a different building to...