“Pense que era un mejor Hotel, no creo que deba tener 4 estrellas, la habitación si bien es grande esta muy deteriorada, los colchones son muy incómodos, viejos, hemos dormido súper mal, se sienten los resortes, creo que lo básico e indispensable en un Hotel es la comodidad de las camas. El baño tiene manchas y signos de desgaste, el dormitorio no tiene Luz, la cocina es vieja, lo ascensores, corredores y demás también estan deteriorados, en realidad el hotel necesita una modernización, es decadente, no hay relación calidad costo, es caro. La habitación está limpia. El Personal es muy amable, el Buffet es bueno y variado, la piscina es bonita, hay muchos juegos infantiles y piscina para niños pequeños, es muy familiar. Aunque el personal ha sido muy amable y se han ofrecido a cambiar los colchones, no me quedare nunca mas en este hotel, insisto lo básico es tener una buena noche de sueño y aquí no la hemos tenido.”

“They care despite issues! Staff have boosted my mark up, they all are just amazing! Unless staff, I would rate this place closer to zero, especially if I would leave it after a first night. But my and my family's opinion changed drastically throughout 2 week stay. Once the resort is totally renovated, I would definitely come back. The story. Check in was straightforward (I leveraged online check in that the hotel sends to email in advance - convenient!) even though we only reached the hotel at midnight. But then...block #2, floor #4 (the hotel is split to multiple blocks). It's owful in everything - smell like in a hospital (corridor, elevator, room); elevator with linoleum at the floor, tiny, rather looking very old like after a disaster; room's handle is even older; fresh ocean air? forget! you would not even be able to breathe in the apartment; living room has balcony and working air conditioning (that's good news) but bedroom...it has a window into a common corridor only! and no working air conditioning system; bathroom looked better then everything else in the apartment even though required strong renovation. In the morning we were woken up by a trolley of a roomcleaner (you remember that bedroom window) and an opened balcony throughout the night didn't help with air anyhow. Hence we asked to change the apartment. Here is the opposite story starts! We were offered a room in block #5, 1st floor Although it wasn't ideal, still, in comparison, it absolutely stood out! None of the issues from the previous one, except for renovation required (probably the whole resort needs it and management says it will happen this winter!). New issues were smaller, hence we disregarded them (very few of electricity sockets, no microwave owen and no kettle, dangerously opened electricity board at the wall, veery poor sound proof especially via entry door - at first I thought I forgot to close it!!! no tulle so cannot enjoy day light or everyone stares at you). Good things about the room - cloth dryer at the balcony, enough space for belongings of 2 adults and 1 child, tv with 3 cartoon channels (English and German), fridge, working air conditioning system 😀 with climate control (just set a required temperature) , better placed to pool, sea and overall territory, separate sofa in the living room, electric cooker but we didn't dare to use when we saw exhaust hood, decent eceryday room cleaning but different time almost each day that confuses a bit, free good wi-fi (at the whole territory, actually)Other good things: again, very responsive and kind staff (reception, animators, cooks, waitresses, management and all who we faced with) - not everyone can speak or even understand English at all, though (that's a common problem acrosa Majorka!). Delicious food and selection being updated time to time (always meat, fish, veggies, fruits, drinks, cheese, etc. but fried food prevails), also children eat for free up to some age (we had half board of breakfast and lunch while dinners outside - that gave us possibility to try Spanish kitchen comprehensively and we enjoyed that much!), child pool slides, 3 pools (2 children suitable), nice territory with trees and bushes, many sunbeds in tree shadow allowing for almost whole day being out and not under a direct sun, nice towel ornaments with little surprises after room cleaning, bike rental with child seats, awesome beach and sea location as for childrenBad things or improvement required: not enough of plank beds alongside pools, child club is rather for older children - a bit careless relaying on children being well independent and organized, lavatory pans with a sole option "use all water" while being nature friendly suggest there should be economic option, when you take room key away, the whole electricity cuts so you cannot charge anything while you are out, smoking is allowed across whole territory even at children oriented events! No sport gym, no allocated hotel parking and it's challenging to find a free parking slot near hotel”