“Not a 5 star hotel. We checked in and were escorted us to a very tiny room with a crib that we didn’t ask for. We changed to a club room which was suitable but the drapes could not close in our room. The drapery track was missing in the middle. (Note at this time of year daybreak is 4:30 am) Our Concierge went looking for Eye masks for us to sleep 😂🤣 but he couldn’t find any! Check our solution to close the drapes using pant hangers. 🤣 The 2nd picture shows drapes closed as far as they can. Negatives: -Nespresso coffee in the room, but only decaf pods available. -Complimentary water is given, but there was only one small bottle -Hairdryer was missing and never came when asked for one -Bed runner was frayed Positives: The bed was very comfortable and bathrooms modern.”

“Definitely not a 5 star hotel. I have been to 3 star hotels infinitely better than this one. We were put in a different room than the one we booked and when we complained they moved us to a room that didn't seem to get cleaned since the 80s. Broken window, letting street noise in, fire alarm going on for no reason several times in a row preventing me from sleeping. When I complained at the reception desk, I was told that this fire alarm problem had been going on for a few weeks, that there wasn't much they could do, but that during the night it would stop (!!!) We were exhausted before the trip even started. With the exception of one polite employee (new, apparently started two weeks ago) all the employees extremely arrogant and rude. As if they were doing us a favor and not their job. We even had to listen a concierge making an extremely racist comment about how the heat wave in London was Morocco's fault and that "they could have this horrible weather, we (English) don't want it!". I asked for an plug adapter as the only plug close to the bed did not fit my CPAP machine, and even though I had borrowed an adapter during the afternoon, now the concierge was saying they did not have such a loaner and suggested I should have bought one earlier. Because of the deafening fire alarm going on for no reason, I also asked for earplugs, and the concierge's response was to say that no, I would not need those because, as they had mentioned before, at night the alarm should stop and turned away. I will definitely never go back to this hotel again and would not recommend it to anyone. Any Ibis can be better than this supposedly 5 star, full of staff with no professionalism.”