“The hotel looks nice on the outside. This hotel is nice on the inside. It only has two lifts that work the lifts say they hold 7 people. I watched 3 people get in and the lift say over weight , one came out and the lift worked. I watched that happen 3 times before I could use the lift.The standard double room was very small not very clean. They put dirty sheets on the bed. I found the cups not to have been cleaned properly. The bathroom was about 2 foot from the bed. Cob weds in the room was bad. Dust on the light switchs. The bathroom was a joke shower curtain was dirty. There was so much mould in the bathroom. They had no hot water to shower with. The kettle was dirty inside it. I feel this hotel should be called a hostel. I know they can't do much bout the spiders but get rid of the webs and clean the room. That was the worst hotel I have stayed in ever. I would never go back again. It looks nothing like the pictures on the website. What a disappointment. The worst part of this was I was only there to drop some luggage off for my husband and I wanted to leave after 2 minutes. I would never recommend this hotel/ hostel to anyone. Some one may have a better experience than my husband did, but we will never be going there ever again.”

“We arrived to London at 7am after an overnight flight from the states. We got to our hotel at 9:30am to see if there was any way to check in early or if they could hold our bags. They said there was a room available but we would have to pay £10 per hour. We were tired so we paid the £50 to check in early. The room were were given was awful. The carpet was so filthy, the bathroom was discolored, the deadbolt wouldn't lock, and it was a small bed. We booked a room with a king bed and the photos show a US king. We went downstairs to ask for a refund. They showed us to a different room this room was more in line with the photos from the website, so we stayed. We should have asked for the refund. When checking the new room we discovered the deadbolt didn't work, like our last room. The manager said he would call maintenance right away. They fixed the lock. They advertise that they have air conditioning but that breeze out of the ceiling could barely be called a fan let alone AC. Thank goodness we were visiting in October and not in the summer. Every night we woke up so hot as the bedding is all polyester so it doesn't breath. Housekeeping visited every day, sometimes multiple times a day too ensure our room was cleaned. Which was nice but also is kinda silly that they don't track that. Housekeeping replaced all towels every day, even if you hung them up. Additionally housekeeping would replace All soaps, toilet paper, everything. I felt so bad about the amount of water caused by this. Don't make the mistake we did, this is not a 4 star hotel. Go elsewhere.”